Lindsee Cooper
Port Orchard,WA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player.
Pursuing a new position where hard work and honesty will be valued.
I am a professional employee with a strong desire to deliver outstanding
customer experiences.
Used to working hard and driving rapport with employees and customers alike.
Pursuing a Customer Service position with Gravity Coffee.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Optician
Cascade Eye & Skin Center
Gig Harbor, WA
10.2017 - 03.2020
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Organized inventory according to product type and manufacturer specifications.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Adjusted eyewear for proper fit and comfort level.
- Repaired broken frames using specialty tools and equipment.
- Participated in continuing education courses related to optometry technology advances.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
Marketing
Costco Wholesale Corp
Silverdale, WA
05.2003 - 08.2017
- Directed marketing initiatives.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Contributed to development and expansion of marketing channels through collaboration with multi-disciplinary marketing team to execute sales-focused marketing campaigns.
- Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Spearheaded incentives and marketing campaigns.
- Increased occupancy through dynamic marketing initiatives.
- Created marketing materials for specific campaigns.
- Increased product sales through targeted marketing campaigns.
Barista
Austin Chase Coffee
Silverdale And Poulsbo, WA
08.2002 - 01.2006
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Supported highest standards of conduct and service to support company reputation.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Created signs and displays to advertise store products or events.
Technical/ Customer Support Agent
Netstock Direct Corporation
Bellevue, WA
08.2001 - 08.2002
- Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
- Followed up with customers after resolution of their inquiry to ensure satisfaction
- Provided feedback on existing processes and suggested improvements where necessary.
- Participated in team meetings and training sessions related to customer service topics.
- Assisted customers with product installation and setup, providing detailed instructions when needed.
- Contributed ideas towards improving the overall efficiency of the support team.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
Barista
Gloria Jean's Coffee
Silverdale, WA
03.1998 - 05.2001
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning/afternoon rushes of customers daily with efficient, professional and fun customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- In charge of daily specials, bringing creative ideas and excitement to daily drink special's menu board.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Performed weekly inventory of all coffee and merchandise.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Green River Community College
Auburn, WA06-2002
Skills
- Customer Service
- Product Upselling
- Retail Sales
- Computer Skills
- Transaction Processing
- Inventory Management
- Supply and Equipment Ordering
- Attention to Detail
- Work Order Preparation
- Active Listening
- Quality Control
- Problem-Solving
- Effective Communication
- Teamwork and Collaboration
- Time Management
- Problem-Solving Aptitude
- Organizational Skills
- Professionalism
Affiliations
- Creative Artwork
- Maintain professional Etsy shop
- Creative writing
- Music writer/singer
- Nutrition enthusiast
- Published Art & Poetry book
Accomplishments
- Record Executive Membership sales in Costco Wholesale membership marketing program
Certification
- Certified Holistic Nutritionist
- Certified Optician
Timeline
Optician
Cascade Eye & Skin Center
10.2017 - 03.2020
Marketing
Costco Wholesale Corp
05.2003 - 08.2017
Barista
Austin Chase Coffee
08.2002 - 01.2006
Technical/ Customer Support Agent
Netstock Direct Corporation
08.2001 - 08.2002
Barista
Gloria Jean's Coffee
03.1998 - 05.2001
High School Diploma -
Green River Community College
- Certified Holistic Nutritionist
- Certified Optician
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