Callie Wilkins
Columbus,OH
Summary
Highly motivated and results-driven professional with a strong work ethic and the ability to thrive in fast-paced environments. Known for adaptability and exceptional communication skills, both independently and in team settings. A quick learner with the ability to master new policies, technologies, and skills. Eager to take on new challenges and contribute to the success of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Underwriter
AmeriTrust
Westerville, Ohio
09.2023 - Current
- Drafted correspondence related to renewals, cancellations, endorsements.
- Worked closely with brokers and agents in order to understand their needs better when assessing risk profiles.
- Performed detailed analysis of risk factors to determine acceptance or rejection of a policy.
- Recommended changes or modifications in existing policies based on changing circumstances or conditions.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Collaborated with other departments such as Claims, Actuarial, Risk Management. to ensure proper risk assessment and pricing decisions were made.
- Reviewed policy documents to ensure compliance with applicable regulations and guidelines.
Claims Specialist
Nationwide Insurance Company
01.2022 - 08.2023
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Determined covered insurance losses by studying provisions of policies or certificates.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
Waitress
Campus Polleyes
Bowling Green, Ohio
05.2021 - 08.2021
- Operated POS terminals to input orders, split bills and calculate totals
- Maintained accuracy while processing out customers
- Resolved customer concerns with friendly and knowledgeable service
- Collaborated with with restaurant personnel in the service of food and beverages
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Associate
Bass Pro Shops
Rossford, Ohio
03.2020 - 05.2021
- De-escalated customer concerns and issues while maintaining a calm and friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Delivered service and support to each customer, telephonically and in person, paving way for future business opportunities
- Communicated customer concerns, store issues and inventory requirements to supervisors
- Answered and handle numerous customer calls.
Ice Cream Leader
N-Things
Olmsted Falls, Ohio
10.2015 - 08.2019
- May 2021
- Documented production levels, materials used and special incidents to keep management informed of daily activities
- Resolved customer complaints and reported issues to senior management
- Established team goals, reviewed employee work and mentored team members to improve performance
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements
- Supervised, motivated and led employees to maintain productivity and customer service levels
- Delegated tasks to employees and monitored activities and task completion
- Complied with company safety procedures, policies and regulations to promote a safe working environment.
Education
Bachelor of Science - Actuarial Science
Bowling Green State University
Bowling Green, OHSkills
- Critical thinking
- Problem resolution
- Customer service
- Regulatory compliance
- Time management
- Risk Analysis
- Multitasking
- Correspondence Handling
- Conflict resolution
- Teamwork
Certification
- Licensed Claims Adjuster -2022
Affiliations
Columbus Humane volunteer since 2023
Timeline
Assistant Underwriter
AmeriTrust
09.2023 - Current
Claims Specialist
Nationwide Insurance Company
01.2022 - 08.2023
Waitress
Campus Polleyes
05.2021 - 08.2021
Customer Service Associate
Bass Pro Shops
03.2020 - 05.2021
Ice Cream Leader
N-Things
10.2015 - 08.2019
Bachelor of Science - Actuarial Science
Bowling Green State University