Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
Generic

Calliope Rust

Laramie

Summary

Personable and creative, I am committed to delivering excellence in all facets of customer service. I have a strong passion for books and reading, being one of my main hobbies. I have strong problem-solving and communication skills, and use creativity and a positive professional attitude to complete my work and keep the atmosphere enjoyable for all, both customers and other team members.

While I have been out of the workforce for a small period of time, i have spent that time raising my son, and pursuing my own creative outlets, which have only strengthen my skills and helped me to develop new ones.

Overview

2
2
years of professional experience

Work History

Receptionist/Office Assistant

Walden Family Services
05.2017 - 05.2018
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Created and sent out seasonal newsletters.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Located and promoted local family friendly entertainment and community events in our newsletter.
  • Used quick response and dynamic service skills to provide a positive experience for our foster families and visitors.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Monitored office supplies by checking inventory and placing orders.
  • Retrieved mail, packages and documents on behalf of staff and delivered to the correct department.

Account Services Representative

ARS Debt Collection
12.2015 - 05.2017
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound/inbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.
  • Achieved performance goals on consistent basis.

Education

High School Diploma -

Vista High School
Vista, CA

No Degree - Medical Billing And Coding

Laramie Community College
Laramie, WY
01-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Positive and professional attitude
  • Deadline attainment
  • Originality and creativity
  • Data entry

Interests

  • Creative Writing
  • Music- creating it and listening to it
  • Crafting and DIY Projects
  • Drawing and Painting -on paper and digital
  • Gardening

Additional Information

I have worked in a library before, helping my High School library staff return textbooks towards the end of the year, and the friendships and memories i made during that time have stuck with me and only fueled my passions for reading and writing throughout my life. I have always been an avid reader and have been writing creatively for as long as I can remember, creating stories and poems and even going into the online role playing community to satiate my creative need. That creative passion has driven me in all aspects of my life and going forward I would love to bring that passion to my work as well. Being surrounded by the very object of my passion, and sharing it with others is an amazing opportunity and one I am eager to be a part of and share with others.

Timeline

Receptionist/Office Assistant

Walden Family Services
05.2017 - 05.2018

Account Services Representative

ARS Debt Collection
12.2015 - 05.2017

High School Diploma -

Vista High School

No Degree - Medical Billing And Coding

Laramie Community College