Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caloris Baker

Seattle,WA

Summary

Multifaceted healthcare and insurance professional with over 10 years of experience in insurance claims verifying insurance, with a strong foundation in regulatory documentation, informed consent, and patient data management. Recognized for delivering empathetic, solutions-focused service and improving operational efficiency through training and process redesign.

Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Program Coordinator

Easterseals Midwest
10.2023 - Current
  • Coordinated intake and registration for behavioral therapy programs, ensuring accurate demographic and insurance data collection.
  • Trained staff in Catalyst and documentation protocols, improving accuracy and reducing reporting errors by 25%.
  • Served as a liaison between families and clinical teams, addressing billing concerns and guiding patients through financial assistance options.
  • Supported scheduling and follow-up coordination to ensure continuity of care and reduce no-show rates.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

Property Desk Adjuster

Eberls Claim Service
09.2016 - 07.2023
  • Planning and organizing daily workload to process claims and conduct inspections
  • Investigating insurance claims, including interviewing claimants and witnesses
  • Handling property claims involving damage to buildings, structures, contents and/or property damage
  • Conducting thorough property damage assessments and verifying coverage
  • Evaluating damages to determine appropriate settlement
  • Negotiating settlements
  • Uploading completed reports, photos, and documents using our specialized software systems.
  • Investigated and resolved over 1,000 insurance claims, maintaining a 98% accuracy rate in policy determination.
  • Provided clear, compassionate communication to clients navigating complex insurance and billing issues.
  • Documented all interactions and maintained compliance with HIPAA and industry regulations.

Customer Care Professional (Seasonal)

Department of Treasury
12.2014 - 04.2016
  • Delivered technical and financial support to over 500 clients, including payment plan setup and account resolution.
  • Handled sensitive personal and financial data with discretion and accuracy.
  • Resolved discrepancies using IRS systems and ensured compliance with federal regulations.

Project Specialist (Intern)

Missouri Division of Health and Senior Services
09.2012 - 02.2013
  • Managed Medicaid care plans and coordinated with providers to ensure timely updates and approvals.
  • Entered patient data into electronic systems, maintaining strict HIPAA compliance.
  • Assisted patients in navigating coverage options and resolving service issues.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

MBA - Business Administration

Webster University
Saint Louis, MO
05.2015

Bachelor - Business Management

Webster University
Saint Louis, MO
05.2012

Associate of Applied Science - Organizational Business

Patricia Stevens Business College
St Louis, MO
12.2004

Skills

  • Preparation of loss statements
  • Insurance Verification
  • Excellent oral, written and interpersonal communication skills
  • Excellent time management skills and must be detail oriented
  • Proficient computer skills to function in house software system, Xactimate, Microsoft Office Products and/or other estimating programs for evaluating and determining scope and repair costs
  • Professional and pleasant phone manners

Timeline

Program Coordinator

Easterseals Midwest
10.2023 - Current

Property Desk Adjuster

Eberls Claim Service
09.2016 - 07.2023

Customer Care Professional (Seasonal)

Department of Treasury
12.2014 - 04.2016

Project Specialist (Intern)

Missouri Division of Health and Senior Services
09.2012 - 02.2013

MBA - Business Administration

Webster University

Bachelor - Business Management

Webster University

Associate of Applied Science - Organizational Business

Patricia Stevens Business College

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