Calsuelo Hargrove
Rocky Mount
Summary
Adept at care coordination and analytical problem-solving, I leveraged these skills at Truist to enhance client satisfaction and streamline processes. My tenure at Honeywell Aerospace honed my technical proficiency, achieving significant improvements in inventory management. Proven track record in trust establishment and meticulous review, driving optimal outcomes and client trust.
Overview
20
20
years of professional experience
Work History
Premier Client and Branch Care Advisor II
Truist
11.2024 - Current
- Responsible for incoming calls from Premier eligible and enrolled clients.
- Address both routine and complex issues regarding products, procedures, systems, or policies.
- Ensure that clients receive the highest level of service and support by utilizing all available tools and resources.
- Track all unresolved issues accurately to ensure timely follow up and resolution.
- Conducted comprehensive assessments, identifying individual needs and resources for optimal care.
Client Care/Messaging Specialist
Truist Bank
03.2021 - 11.2024
- Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank.
- Improved customer satisfaction through proactive problem-solving and efficient complaint resolution.
- Act as client advocates to track client complaints and feedback regarding Truist, our teammates, products and vendors.
- Utilize a consultative approach to resolve client issues through educating the clients of bank products and services.
- Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities.
Correspondent Lending Ops Specialist
BB&T
04.2019 - 03.2021
- Research and resolve loan inaccuracies by corresponding with internal business partners to ensure loan documents are complete and accurate.
- Developed a conceptual understanding of the loan operations process.
- Managed numerous simultaneous assignments while maintaining a high level of organization and attention to detail.
- Accurately audit loans to ensure it satisfies the company and investor guidelines.
- Prepare, review, and key Conventional, FHA, USDA, VA, and Jumbo mortgage loans.
Assembly/Test Technician II
Honeywell Aerospace
02.2015 - 04.2019
- Operated wide range of hand and power tools, complex test rigs and fixtures and executed consistently accurate tests.
- Improved inventory management through accurate tracking of parts usage during the assembly process.
- Performed root cause analysis of failed components during test inspections, providing valuable feedback to design engineers for future improvements.
- Communicated data analysis and interpreted test results through both verbal and written reports.
Proctor
Nash Community College
05.2005 - 01.2016
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Maintained compliance with test center policies, practices and procedures.
- Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
Education
No Degree - Criminal Science
North Carolina Central University
Durham, NC05-2009
Skills
- Care coordination
- Analytical Problem Solving
- Technical Proficiency
- Trust Establishment
- Technology Competency
- Tailored Adaptability Skills
- Meticulous Review Skills
Timeline
Premier Client and Branch Care Advisor II
Truist
11.2024 - Current
Client Care/Messaging Specialist
Truist Bank
03.2021 - 11.2024
Correspondent Lending Ops Specialist
BB&T
04.2019 - 03.2021
Assembly/Test Technician II
Honeywell Aerospace
02.2015 - 04.2019
Proctor
Nash Community College
05.2005 - 01.2016
No Degree - Criminal Science
North Carolina Central University
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