Tyerria Ingram
Deltona,FL
Summary
Compassionate Care Advisor with demonstrated ability to complete tasks efficiently and productively, ensuring client needs are met with care and precision. Skilled in patient advocacy, care planning, and emotional support. Excel in communication, empathy, and problem-solving to enhance client satisfaction and well-being.
Overview
11
11
years of professional experience
Work History
PREMIER CLIENT AND BRANCH CARE ADVISOR
Truist financial corporation
Orlando, FL
09.2020 - 10.2026
- Resolved moderate to complex banking problems within guidelines and policies, enhancing client trust and loyalty.
- Identified and offered banking solutions to meet clients' expressed and unexpressed needs, fostering long-term client relationships.
- Utilized available tools and resources to maintain client satisfaction and track unresolved issues for timely follow-up and resolution.
- Managed incoming calls from clients and teammates to address questions about products, procedures, systems, or policies.
- Demonstrated various skills while engaging with clients to ensure effective communication and service.
CAREGIVER/MED AIDE
MARINA ISLE
03.2023 - 03.2025
- Provided personal care, medication administration, and daily living support, ensuring comfort and well-being for clients.
- Maintained safety protocols, documented care accurately, observed health changes, and promoted dignity and independence for residents.
- Executed daily wound dressing changes per protocol, tracking measurements and healing progress to ensure optimal recovery.
Customer Service Representative
AAA-Auto club
Lake Mary, Florida
08.2018 - 09.2020
- Managed incoming calls from members seeking roadside service assistance.
- Coordinated with tow providers and roadside technicians to confirm ETA and reduce member wait uncertainty.
- Responsible for incoming calls from members needing roadside service assistance.
- Updated membership records and processed upgrades over phone, enhancing renewal readiness for retention team.
CUSTOMER SERVICE REPRESENTATIVE
PayPal
06.2017 - 06.2018
- Assisted clients with incoming calls regarding their PayPal accounts, including payment cancellations and profile maintenance.
- Processed payment cancellations and refunds in the PayPal console, reducing repeat billing complaints.
- Performed account maintenance updates—address changes and linked card edits—while maintaining accurate audit trails.
- Updated account information, including address changes and linked card edits, while ensuring accurate audit trails for compliance.
RESIDENT AIDE
ATRIA SENIOR LIVING
05.2015 - 05.2017
- Monitored resident well-being, documented care, and assisted with personal needs in fast-paced care settings to ensure high-quality support.
- Supported residents with daily living tasks, promoting independence and maintaining a safe, clean, respectful living environment.
- Maintained daily care notes in resident charts to enhance care planning and facilitate effective shift handoffs.
Education
University High School
Orange City, FLSkills
Account maintenance
- Client relationship management
- Strategic planning
- Client satisfaction
- Account servicing
- Banking systems navigation
- Policy compliance
- Strategic planning
- Scheduling
- Multitasking
- Effective communication
- Problem solving
- Edit or add your own
Personal Information
Title: Premier client and branch care advisor
Timeline
CAREGIVER/MED AIDE
MARINA ISLE
03.2023 - 03.2025
PREMIER CLIENT AND BRANCH CARE ADVISOR
Truist financial corporation
09.2020 - 10.2026
Customer Service Representative
AAA-Auto club
08.2018 - 09.2020
CUSTOMER SERVICE REPRESENTATIVE
PayPal
06.2017 - 06.2018
RESIDENT AIDE
ATRIA SENIOR LIVING
05.2015 - 05.2017
University High School