Calvin Brown III
Las Vegas,NV
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Terminix
Las Vegas, NV
05.2023 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Excelled in exceeding daily credit card application goals.
Customer Service Representative
Pacific Dental Services
Las Vegas, NV
11.2022 - 05.2023
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered customer inquiries via phone, email, and chat.
Insurance Agent
Sitel
Las Vegas, NV
08.2021 - 11.2022
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Bank Teller
Check City
Las Vegas, NV
02.2019 - 07.2021
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Verified amounts and integrity of every check or funds transfer.
- Maintained accurate records of all financial transactions.
Education
Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2025
Skills
- Account updating
- Scheduling
- Complaint resolution
- Lead generation
- Quality control
- Spreadsheets
- Escalation management
- Member account management
Affiliations
- Chess
- Basketball
- Family Time
Certification
- Licensed in 48 out of 50 states for P&C, Auto insurance, and Life & Health insurance
Timeline
Customer Service Representative
Terminix
05.2023 - Current
Customer Service Representative
Pacific Dental Services
11.2022 - 05.2023
Insurance Agent
Sitel
08.2021 - 11.2022
Bank Teller
Check City
02.2019 - 07.2021
- Licensed in 48 out of 50 states for P&C, Auto insurance, and Life & Health insurance
Medical Billing And Coding
Ultimate Medical Academy
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