Qaniyah Brown
Brandon
Summary
Proven Frontline Development Associate at T-Mobile, I excel in Loyalty Building and Quality Standards Compliance. Leveraging investigative procedures and analytical thinking, I consistently ranked in the top 20% of reps by surpassing goals by over 10%. Skilled in fostering customer satisfaction and resolving complex issues, I drive positive performance and community support.
Overview
4
4
years of professional experience
Work History
Frontline Development Associate
T-Mobile
09.2024 - Current
- Assist with the continued onboarding of new hires and TCC experts.
- Perform live call listening and side by sides to determine opportunities.
- Deliver feedback and share best practices to promote positive performance for the community and site.
- Organize workshops to fill knowledge gaps and ensure experts are up to date on policies and procedures.
Account Expert
T-mobile
01.2022 - Current
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Exceptional time and task management skills
- Blast past metrics goal every month by over 10% overall.
- Consistently support my community and other communities while maintaining my numbers as well as working on my development.
- Strengthened entire center by being in the Top 20% of Reps each month.
- Assist to resolve complex/escalated promo issues
Quality Assurance
Sam's Club
05.2020 - 07.2022
- Ensure final products and services meet companies standards
- Responsible for the development and implementation of inspection procedures
- Tasked with identifying and resolving problems with operating procedures
- Maintained strong overall quality control of products made by the company to ensure reliability, performance, and customer satisfaction.
Education
High School Diploma -
Spoto High School
Riverview, FL05.2017
Skills
- Investigative Procedures
- Loyalty Building
- Customer Account Review
- Analytical and Critical Thinking
- Negotiation and Resolution
- Quality Standards Compliance
- Time and task management
- Identifying sales opportunities
- Using positive word choice
Timeline
Frontline Development Associate
T-Mobile
09.2024 - Current
Account Expert
T-mobile
01.2022 - Current
Quality Assurance
Sam's Club
05.2020 - 07.2022
High School Diploma -
Spoto High School
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