Customer Service Manager
Calvin Clyde
Classic Fun Center
Lehi,UT
6
years of professional experience
Customer service team leader with experience in daily operations management, team coordination, and performance support. Strengths include clear communication, issue resolution, conflict management, and consistent delivery of positive customer experiences. Proven ability to lead through high-pressure situations while maintaining service quality.
Work History
Customer Service Manager
4 Years 2 Months- Supervised customer service team to maintain consistent response quality and policy adherence.
- Addressed customer concerns without delay to maintain positive service experiences.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Coordinated schedules and staffing coverage to support daily service operations.
- Cross-trained and backed up other customer service managers.
- Fostered a positive environment to enhance team morale and customer experiences. during fast-paced, high-pressure situations
- Presented a professional demeanor through calm communication with unhappy or angry customers.
Warehouse Operator
7 Months- Picked and packed orders accurately using warehouse management systems and shipping labels.
- Inspected incoming merchandise for damage, quantity accuracy, and proper storage placement.
- Collaborated with team members to resolve inventory discrepancies and support smooth workflow.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Achieved targets for order processing, diligently working to meet daily quotas.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
Line Worker
10 Months- Assembled food orders quickly while maintaining consistent presentation and quality.
- Maintained clean workstations and followed food safety and sanitation procedures.
- Communicated order changes clearly with team members to reduce delays and errors.
- Assisted coworkers during peak periods to keep service moving smoothly.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Education
High School Diploma
Skills
Customer service
Complaint resolution
Conflict resolution
Active listening
Relationship building
Staff management
Issue resolution
Staff training
Computer skills
Brand representation
Timeline
Warehouse Operator
4Runner Lifestyle
10.2025 - 05.2026Read More
Customer Service Manager
Classic Fun Center
09.2022 - CurrentRead More
Line Worker
Cafe Rio Inc.
10.2020 - 08.2021Read More
Skyridge Highschool
High School Diploma
Read More