Calvin Grace
Midvale,UT
Summary
Proven Assistant Manager at Century 16, adept in customer service and money handling, significantly enhanced store operations and customer satisfaction. Excelled in staff supervision and team leadership, fostering a positive work environment and reducing cash discrepancies. Achieved a notable increase in performance quality through strategic decision-making and effective customer relations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Century 16
09.2020 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Technical - Hvac
Fortis College
3949 S 700eSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Task delegation
Timeline
Assistant Manager
Century 16
09.2020 - 04.2024
Technical - Hvac
Fortis College
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