Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Calvin Harper

Redlands,CA

Summary

Dependable individual with extensive history of exceptional customer service and satisfaction demonstrated over 20 years of experience with progressive responsibility. Exceptionally reliable and driven sales personnel motivated to meet and exceed sales quotas. Enthusiastic team leader with thoughtful and deliberate leadership style, coordinating targets and gauging progress.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Sales Agent

SelectQuote
Overland Park, KS
02.2022 - 05.2022
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Kept detailed track of sales and customer information in company system.
  • Reported sales data to upper management for review.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Insurance Inspector / Appraiser / Trainer /Team Leader

Mueller Reports
Tonawanda, NY
12.2015 - 01.2022
  • Contacted insured customers to schedule and complete on-site inspections and appraisals.
  • Travel to locations at scheduled times to complete inspections and appraisals. This included photographs, measuring and diagraming structures, identifying and documenting materials and property condition.
  • Completing reports in an efficient and timely manner and make assessments of property condition and recommendations to mitigate risks.
  • Vetting applicants and selecting new hires. Providing training, certification and ongoing mentorship.
  • Working with management to build training programs and monitor ongoing performance. Address performance issues and provide ongoing training as needed.

Real Estate Agent

Irongate Realty
Redondo Beach, CA
04.2019 - 05.2021
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Advertised client properties through websites, social media and real estate guides.
  • Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.

Server /Food Expediter

Cheesecake Factory Inc
Columbus, OH
04.2005 - 12.2015
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Trained new expeditors and food runners according to company policies and standards.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted customers with carry-out service.
  • Engaged in suggestive selling and other sales techniques.

Education

Some College (No Degree) - Communications

Northern Arizona University
Flagstaff, AZ

High School Diploma -

Perris High School
Perris, CA
06.1993

Skills

  • Sales Presentation
  • Product Recommendations
  • Team Leadership
  • Building Customer Loyalty
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Medicare Regulation
  • Home Inspections
  • Effective Customer Communication
  • Mentorship and Training

Certification

  • Licensed Accident and Health for the state of CA with AHIP certification
  • Real Estate Sales Person License in the state of CA.

Timeline

Senior Sales Agent

SelectQuote
02.2022 - 05.2022

Real Estate Agent

Irongate Realty
04.2019 - 05.2021

Insurance Inspector / Appraiser / Trainer /Team Leader

Mueller Reports
12.2015 - 01.2022

Server /Food Expediter

Cheesecake Factory Inc
04.2005 - 12.2015

Some College (No Degree) - Communications

Northern Arizona University

High School Diploma -

Perris High School

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