Calvin Harper
Frisco
Summary
Knowledgeable Operational Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Bell Helicopter Textron
09.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Production Control Logistics Dispatcher
Bell Helicopter Textron
11.2007 - 09.2014
- Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
- Enhanced operational efficiency by streamlining dispatch processes and implementing appropriate software tools.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
Logistics Specialist
Army
06.2001 - 06.2007
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Education
Bachelor of Arts - Operations Management W/minor in Accounting
Ashford University
San Diego, CA04-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
Lean Six Sigma Green Belt Certification
Timeline
Operations Manager
Bell Helicopter Textron
09.2014 - Current
Production Control Logistics Dispatcher
Bell Helicopter Textron
11.2007 - 09.2014
Logistics Specialist
Army
06.2001 - 06.2007
Bachelor of Arts - Operations Management W/minor in Accounting
Ashford University
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