Calvin Jones
Hollis,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Manager position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Sales Lead
WHSmith North America
Queens, NY
04.2023 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assistant Manager
Family Dollar
Jamaica, NY
03.2021 - 11.2023
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed over 5 employees per day
Shift Leader
Blaze Pizza
Fresh Meadows, NY
06.2018 - 03.2021
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
Sales Associate
Walgreens
Jamaica, NY
06.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Developed, marketed and sold full range of products and support services.
Education
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY05.2024
High School Diploma -
Benjamin N Cardozo High School
Bayside, NY06.2019
Skills
- Microsoft Office
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Employee Coaching and Motivation
- Opening and Closing Procedures
- Verbal and Written Communication
- Cash Register Operations
- Health and Safety Procedures
- Cash Handling
- Cash Handling and Reconciliation
- Retail Effectiveness
- Cash Drawer Balancing
Timeline
Sales Lead
WHSmith North America
04.2023 - Current
Assistant Manager
Family Dollar
03.2021 - 11.2023
Sales Associate
Walgreens
06.2019 - 08.2020
Shift Leader
Blaze Pizza
06.2018 - 03.2021
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
High School Diploma -
Benjamin N Cardozo High School