calvin li
Brooklyn,NY
Summary
Results-driven Service Manager with a proven track record in enhancing customer satisfaction and streamlining service workflows. Expertise in team leadership and employee training, committed to delivering high-quality service and operational excellence.
Overview
18
18
years of professional experience
Work History
Service Manager
IDEALAUTO
07.2020 - 01.2026
- Led service department operations, enhancing customer satisfaction through effective issue resolution.
- Streamlined service processes, improving efficiency in vehicle repairs and maintenance workflows.
- Managed inventory control systems, ensuring availability of parts for timely service execution.
Transportation Manager
IDEALAUTO
02.2016 - 07.2020
- Managed transportation operations to ensure timely delivery and optimal routing of shipments.
- Streamlined logistics processes, improving overall efficiency in supply chain management.
- Developed and implemented training programs for drivers to enhance safety compliance and performance.
- Collaborated with cross-functional teams to optimize fleet utilization and reduce operational costs.
- Oversaw maintenance schedules for vehicles, ensuring adherence to safety regulations and minimizing downtime.
Owner
HI TEA CAFE
08.2010 - 10.2016
- Developed and implemented operational strategies to enhance business efficiency.
- Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Oversaw inventory management processes to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for customer engagement and sales techniques.
SALESMAN
IDEALAUTO
09.2015 - 02.2016
- Developed strong customer relationships, enhancing repeat business and brand loyalty.
- Executed sales strategies to meet and exceed monthly targets consistently.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Trained and mentored junior sales staff, fostering team development and performance improvement.
Assistant Store Manager
Quickly Bubble Tea
05.2008 - 06.2010
- Supervised daily operations to ensure optimal customer service and store efficiency.
- Implemented training programs for new staff, enhancing team performance and knowledge retention.
- Developed inventory management strategies to minimize waste and maximize product availability.
- Analyzed sales trends to inform merchandising decisions and promotional strategies.
Education
High School Diploma -
JAMES MADISON HIGHT SCHOOL
NEW YORKSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Customer service management
- Employee training and development
- Workflow management
- Quality assurance
- Quality control
Languages
English
Limited Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Service Manager
IDEALAUTO
07.2020 - 01.2026
Transportation Manager
IDEALAUTO
02.2016 - 07.2020
SALESMAN
IDEALAUTO
09.2015 - 02.2016
Owner
HI TEA CAFE
08.2010 - 10.2016
Assistant Store Manager
Quickly Bubble Tea
05.2008 - 06.2010
High School Diploma -
JAMES MADISON HIGHT SCHOOL