Calvin Odom
Philadelphia,PA
Summary
Dynamic sales associate with a proven track record at Lowe's Home Improvement, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in inventory management and training, consistently fostering a collaborative environment to achieve sales goals and improve operational efficiency.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
Philadelphia, PA
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty to the brand.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Trained new associates on store policies, procedures, and customer service standards to ensure compliance and consistency.
- Collaborated with team members to achieve daily sales goals, fostering a cooperative work environment.
UPS Package Handler
UPS
Philadelphia, PA
07.2020 - 08.2021
- Collaborated with team members to maintain inventory accuracy and improve overall operational efficiency.
- Operated material handling equipment to ensure safe and efficient loading and unloading of packages.
- Conducted routine inspections of equipment, identifying maintenance needs to prevent downtime and enhance productivity.
- Assisted in training new staff on proper handling procedures and best practices for package management.
Free Library Student Worker
Free Library Of Phila
Philadelphia, PA
07.2019 - 07.2020
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Assisted patrons in locating resources using library catalog systems.
- Conducted inventory audits to maintain accurate records of library materials.
- Developed and implemented strategies to enhance patron engagement with library programs.
- Trained new student workers on library procedures and customer service practices.
Education
Bachelor of Science - Real Estate
Clarion University of Pennsylvania
Clarion, PA08-2021
Associate of Science - Business General
Community College of Philadelphia
Philadelphia, PA09-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Reliable and punctual
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Lowes Home Improvment
01.2022 - Current
UPS Package Handler
UPS
07.2020 - 08.2021
Free Library Student Worker
Free Library Of Phila
07.2019 - 07.2020
Bachelor of Science - Real Estate
Clarion University of Pennsylvania
Associate of Science - Business General
Community College of Philadelphia