Dedicated professional with a strong work ethic and attention to detail. Committed to delivering exceptional service and fostering team growth, thereby enhancing overall customer experience and operational success.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Red Lobster
Omaha, NE
02.2025 - Current
Oversaw daily restaurant operations, ensuring a high level of efficiency, consistency, and quality in both food and service.
Interviewed, hired, trained, and mentored staff to enhance performance and maintain service standards.
Implemented inventory management systems to reduce waste and improve cost efficiency.
Developed and executed staff schedules of over 50 employees to align with their schedules as well as business demands.
Reconciled cash and credit card transactions to maintain accurate records.
Server
Red Lobster
Omaha, NE
11.2023 - 02.2025
Provided exceptional customer service, ensuring a positive dining experience for all guests.
Managed multiple tables effectively, maintaining timely service and guest satisfaction.
Collaborated with kitchen staff to ensure accurate order preparation and presentation.
Trained new servers on menu updates and service protocols, improving team performance.
Delivery Driver
Amazon
Omaha, NE
01.2023 - 09.2023
Delivered 100-250 packages efficiently within designated routes while adhering to safety protocols daily.
Operated handheld devices for tracking deliveries and managing inventory accuracy.
Communicated effectively with customers to address concerns and ensure satisfaction.
Conducted pre-trip vehicle inspections to maintain operational safety standards.
Exemplified commitment to teamwork by assisting fellow drivers with support or coverage during peak periods.
Salesman, Delivery Driver, Repairman
Nelson's Furniture
Grand Island, NE
07.2017 - 12.2022
Delivered exceptional customer service to enhance shopping experience and drive sales growth.
Increased efficiency of deliveries through planning and creation of optimized routes/delivery logs.
Utilized product knowledge to provide tailored recommendations, increasing customer satisfaction and loyalty.
Trained and mentored new staff on sales/delivery techniques and company policies to improve team performance.
Operated light trucks to deliver loads as far as 150 miles from home location.