Calvin Owens

• Followed-through on all critical inter-departmental issues to increase patient satisfaction
• Verified patient insurance in advance to ensure patient can be treated appropriately
• Check in, check out and schedule patient next appointment.
• Collect co-payments, balance accounts and post payments at end of day.
• Trained new personnel regarding company operations, services and policies.
• Worked with staff members to enhance patient service experience.
• Maintained up-to-date knowledge of product and service changes.
• Monitored cash drawers in multiple work stations and maintained accurate cash postings
• Answered multi-line phone system and addressed patient’s concerns and questions promptly.

Same duties, company name change.