Calvin Perry
Warner Robins,GA
Summary
Polite, professional, and successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Franklin Dental
07.2023 - 02.2024
- Promptly responded to inquiries and requests from prospective customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Sales Representative
Pepsi Bottling Group
04.2021 - 06.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management. Servicing 20 customers per day.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Trainer/Instructor
Coca-Cola UNITED
09.2019 - 04.2021
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Increased employee satisfaction by introducing flexible learning options.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Contributed to reductions in employee turnover by revamping training programs.
- Trained and mentored new personnel hired to fulfill various roles.
- Used Microsoft software to design and implement training techniques for "route delivery employees" to increase productivity rates.
Dispatcher Coordinator
Western Express, Inc.
02.2018 - 08.2019
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Worked closely with personnel, customers, and contractors to resolve problems.
Dispatcher Coordinator
Yellow Corporation
05.2014 - 02.2018
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
Education
High School Diploma -
Taylor County High School
Butler, GA05.2006
Some College (No Degree) - Communications
Columbus State University
Columbus, GASkills
- Call Documentation
- Professional telephone demeanor
- Data Management
- Customer Service
- Customer communications
- Problem-solving skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
Timeline
Call Center Representative
Franklin Dental
07.2023 - 02.2024
Sales Representative
Pepsi Bottling Group
04.2021 - 06.2023
Trainer/Instructor
Coca-Cola UNITED
09.2019 - 04.2021
Dispatcher Coordinator
Western Express, Inc.
02.2018 - 08.2019
Dispatcher Coordinator
Yellow Corporation
05.2014 - 02.2018
High School Diploma -
Taylor County High School
Some College (No Degree) - Communications
Columbus State University
Similar Profiles
Lorena SantanaLorena Santana
Dental Assistant at Franklin DentalDental Assistant at Franklin Dental
JAZMYNE CABBELLJAZMYNE CABBELL
Certified Orthodontic Assistant at Franklin DentalCertified Orthodontic Assistant at Franklin Dental
Rania Idrissi-Machichi Student NurseRania Idrissi-Machichi Student Nurse
Front Office Coordinator at Franklin DentalFront Office Coordinator at Franklin Dental