Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Calvin Scott

Eugene

Summary

Dynamic and results-oriented professional with a proven track record at Cracker Barrel, adept at handling high-stress situations and resolving customer concerns with professionalism. Skilled in multitasking and phone etiquette, I excel in fast-paced environments, demonstrating strong problem-solving abilities and teamwork. My experience includes training team members and streamlining service processes, significantly enhancing operational efficiency.

Overview

3
3
years of professional experience

Work History

To-Go Specialist

Cracker Barrell
08.2023 - 05.2024
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Operated Servers window in slow periods to streamline serving process of restaurant and assist the team as a whole

Team Member

Arbys
10.2021 - 04.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

High School Diploma -

Richmond High School
Richmond, IN
06-2023

Skills

  • Strong multitasking
  • Phone etiquette
  • Quick learner
  • Initiative-taking
  • Detail-oriented
  • Money handling
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Problem-solving abilities

Accomplishments

  • Resolved product issue through consumer testing.
  • Created a better organized work environment through introduction of organization system to assist in the speed and cleanliness of work
  • Brought about new operating system for orders to decrease error in order taking and confusion to kitchen

Timeline

To-Go Specialist

Cracker Barrell
08.2023 - 05.2024

Team Member

Arbys
10.2021 - 04.2023

High School Diploma -

Richmond High School

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Calvin Scott