Summary
Overview
Work History
Education
Skills
Timeline
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Calvin Shackleford

Brooklyn,NY

Summary

Dynamic and goal-oriented Supervisor with extensive experience at The Spot Experience, excelling in staff management and customer service. Proven track record in enhancing team productivity and implementing positive reinforcement training methods, resulting in improved animal behavior and client satisfaction. Committed to maintaining high standards of cleanliness and operational efficiency.

Hardworking Shipping Associate accustomed to lifting + pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments.

Overview

4
4
years of professional experience

Work History

Supervisor

The Spot Experience
03.2015 - 01.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Maintained clean training arena for group classes.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.

Dog Daycare Supervisor

Biscuits and Bath
10.2014 - 03.2015
  • Maintained a clean and organized facility for optimal pet health and wellbeing.
  • Developed strong relationships with clients, fostering trust in the care provided for their pets.
  • Provided compassionate care for each dog while maintaining professional boundaries as a supervisor.
  • Exercised animals regularly with walks and rigorous play activities.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Enforced facility rules consistently for the safety of all dogs, staff, and visitors onsite.

Stock Associate

NSA Supermarkets
09.2012 - 10.2014
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Maintained effective team member communication.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory storage in clean and organized fashion.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Education

High School Diploma -

Norman Thomas High School
New York
06-2012

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Attention to detail
  • Time management
  • Shipping and receiving
  • Dog training experience
  • Cleanliness and sanitation
  • Positive reinforcement methods

Timeline

Supervisor

The Spot Experience
03.2015 - 01.2017

Dog Daycare Supervisor

Biscuits and Bath
10.2014 - 03.2015

Stock Associate

NSA Supermarkets
09.2012 - 10.2014

High School Diploma -

Norman Thomas High School

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Calvin Shackleford