Calvin Williams
Skokie,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Manager
Eddie Merlots
Lincolnshire, Illinois
04.2018 - Current
- Supervised daily restaurant operations and staff performance to ensure exceptional dining experiences.
- Managed inventory levels and ordered supplies to support seamless restaurant operations.
- Trained and mentored new employees on service standards and customer interaction to enhance guest satisfaction.
- Coordinated special events and private dining experiences for guests.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved guest complaints swiftly to ensure satisfaction and loyalty.
- Collaborated with kitchen team to streamline menu offerings and service processes.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Server
Maggianos
Schaumburg, Illinois
04.2011 - 04.2018
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service to ensure satisfaction.
- Assisted guests with menu selections and dietary restrictions.
- Coordinated orders with kitchen staff for timely meal delivery.
- Implemented restaurant policies to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
Associate of Arts - Marketing
Columbia College
Chicago, IL 01.2001 - 05.2003
Skills
- Inventory management
- Event management
- Budget management
- Staff training
- Time management
- Team leadership
- Complaint resolution
- Customer service
- Problem solving
- Critical thinking
Accomplishments
- Best restaurant in the brand 2024
- Consistently hit target goals for bonuses several quarters in a row.
Timeline
Manager
Eddie Merlots
04.2018 - Current
Server
Maggianos
04.2011 - 04.2018
Associate of Arts - Marketing
Columbia College
01.2001 - 05.2003