CALVIN WILLIAMS
RWS
Houston,TX
12
years of professional experience
Summary
Healthcare administrative and customer service professional with extensive experience supporting office operations, scheduling, recordkeeping, and communication with patients, families, and healthcare providers. Experienced in maintaining accurate and confidential records, resolving scheduling discrepancies, entering and reviewing information in healthcare management systems, and managing multiple priorities in fast-paced environments. Strong computer, communication, organizational, and customer service skills.
Work History
Office Manager
12 Years 5 Months- Manage patient-related documentation, recordkeeping, and scheduling using healthcare management software with a strong focus on accuracy and timely completion.
- Coordinate appointments and scheduling while maintaining accurate patient and administrative information.
- Communicate professionally with healthcare providers, patients, and families to support daily operations and resolve questions or scheduling concerns.
- Review records and identify discrepancies, scheduling conflicts, and missing information to help maintain accurate documentation.
- Handle sensitive medical and personal information with professionalism and confidentiality.
- Manage multiple administrative priorities while maintaining productivity, organization, and quality of service.
- Coordinate office activities and support sessions and events from planning through execution.
Search Quality Rater
2 Years 5 Months- Evaluate high volumes of information for accuracy, relevance, and quality while following detailed procedures and established guidelines.
- Enter, review, and document information accurately while meeting productivity and quality standards.
- Identify inconsistencies and errors and document findings clearly for review.
- Manage multiple assignments and deadlines independently in a remote, technology-based work environment.
- Maintain accuracy and confidentiality when working with sensitive information.
Wealth Management Intern
1 Year 4 Months- Analyzed financial data and reviewed information across multiple sources for accuracy and consistency.
- Maintained organized records and supported research requiring strong attention to detail.
- Researched market and economic information and prepared structured, guideline-based findings.
Education
Completed coursework - Organizational Leadership and Supervision (OLS)
Skills
Patient Scheduling & Appointment Coordination
Healthcare Records & Documentation
Healthcare Management Software
Scheduling Conflict Resolution
Multi-Tasking & Time Management
Computer & Technology Proficiency
Patient & Customer Service
Data Entry & Record Accuracy
Patient
Family & Provider Communication
Confidential Information Handling
Microsoft Office & G Suite
Written & Verbal Communication
Timeline
Search Quality Rater
RWS
05.2024 - Current
Wealth Management Intern
Totus Wealth Management
08.2023 - 12.2024
Office Manager
Garden of Hope Services
05.2014 - Current
University of Houston
Completed coursework from Organizational Leadership and Supervision (OLS)