CALVINETTE LEWIS
FT WORTH ,TEXAS
Summary
Dynamic Prior Authorization Pharmacy Representative at Express Scripts with a proven track record in resolving insurance claim issues and optimizing workflow processes. Detail-oriented and skilled in team collaboration, I enhanced patient adherence through education and streamlined operations, significantly improving customer satisfaction and trust.
Overview
3
3
years of professional experience
Work History
Prior Authorization Pharmacy REPRESENTATIVE
Express Scripts
PO Box 66773 St. Louis, MO 63166-6301
04.2022 - Current
- Resolved insurance claim issues promptly, facilitating seamless coverage for patients'' medications.
- Educated patients on proper medication usage and potential side effects, promoting adherence to treatment plans.
- Established strong relationships with healthcare providers, fostering increased collaboration for patient care.
- Worked closely with other members of the pharmacy team, demonstrating strong communication skills for effective collaboration.
- Handled sensitive patient information confidentially, ensuring compliance with HIPAA guidelines.
- Assisted pharmacists with medication compounding tasks, adhering to strict quality control standards.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner, resulting in increased loyalty and trust from clients.
- Processed high volumes of prescriptions accurately under time pressure while maintaining attention to detail.
- Optimized workflow processes to reduce wait times and improve overall customer experience in the pharmacy.
- Streamlined pharmacy operations with efficient inventory management and accurate medication dispensing.
Education
ALL
EASTERN HILLS HIGH
FORT WORTH05-2000
Skills
- Detail-oriented
- Product presentation
- Problem-solving skills
- Team collaboration
Timeline
Prior Authorization Pharmacy REPRESENTATIVE
Express Scripts
04.2022 - Current
ALL
EASTERN HILLS HIGH