Calvin Sylvester Rickson
Basehor,KS
Summary
Driven leader with a proven track record at Valvoline Retail Operations and Boeing, enhancing team performance and customer satisfaction through operational excellence and effective staff training. Skilled in financial management and safety protocols, I excel in fostering employee growth and implementing efficient processes, significantly boosting company morale and equipment reliability.
Overview
17
17
years of professional experience
Work History
Service Center Manager
Valvoline Retail Operations
04.2014 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Enhanced team performance by providing regular training and development opportunities.
- Actively participated in industry conferences and networking events to stay current on market trends and best practices in service center management.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Maintenance Engineer
Boeing
10.2007 - 01.2014
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
Education
Associate of Science - Computer And Information Sciences
Howard University
Washington, DCHigh School Diploma -
Leavenworth Sr High School
Leavenworth, KS05.2001
Skills
- Safety trained
- Leadership trained
- Staff Training and Development
- Operational Excellence
- Employee Coaching and Mentoring
- Financial Management
Timeline
Service Center Manager
Valvoline Retail Operations
04.2014 - Current
Maintenance Engineer
Boeing
10.2007 - 01.2014
Associate of Science - Computer And Information Sciences
Howard University
High School Diploma -
Leavenworth Sr High School
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