Caly Pierre Louis
Palm Springs, Fl,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Services Representative
Cdi Management
12.2023 - Current
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Enhanced communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Security Officer
Platinum Group Security
06.2023 - 01.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Patient Access Representative
Nyu Langone
03.2020 - 12.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
ASN -
Keiser University
Fort Lauderdale, FLHigh School -
Santaluces Community High School
Lantana, FL05.2019
Skills
- Patient Registration
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Team Collaboration
- Team Leadership
- Electronic health records
- Data entry
- HIPAA compliance
- Scheduling diagnostic procedures
- Customer service
Languages
Haitian Creole
Professional Working
Timeline
Patient Services Representative
Cdi Management
12.2023 - Current
Security Officer
Platinum Group Security
06.2023 - 01.2024
Patient Access Representative
Nyu Langone
03.2020 - 12.2023
ASN -
Keiser University
High School -
Santaluces Community High School
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