Summary
Overview
Work History
Education
Skills
Timeline
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Calypso Solomon

Kodiak,AK

Summary

I am well at managing high-stress situations and resolving customer disputes. My proficiency in organizational skills and conflict resolution, coupled with a strong product knowledge, led to efficient problem-solving and customer satisfaction. Achievements include maintaining excellent accuracy in transactions and contributing to team best practices for service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Representative and Cashier

Justin Harrell
06.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Cashier

Maridol Brown
09.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Kodiak High School
Kodiak, AK
05.2024

Skills

  • Attention to detail
  • Problem-solving abilities
  • Active Listening and critical thinking
  • Excellent communication
  • Conflict Resolution
  • Proficient organizational skills

Timeline

Customer Service Representative and Cashier

Justin Harrell
06.2023 - 05.2024

Cashier

Maridol Brown
09.2022 - 01.2023

High School Diploma -

Kodiak High School

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Calypso Solomon