Summary
Overview
Work History
Education
Skills
Timeline
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Calysta Clare

Peoria,IL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

CSR

Gerber Collision
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Developed and updated databases to handle customer data.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.

Babysitter

Kimberly Jennings
01.2019 - 10.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Receptionist

Lacon Nursing Home
01.2016 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

High School Diploma -

Midland High School, IL
Varna, IL

Skills

  • Multi-Tasking
  • Microsoft Word
  • Customer Service
  • Document and Records Management
  • Multi-Line Telephone Operation
  • Money Handling Abilities
  • Filing
  • Staff Training
  • Data Entry
  • CCC Experience

Timeline

CSR

Gerber Collision
11.2021 - Current

Babysitter

Kimberly Jennings
01.2019 - 10.2021

Receptionist

Lacon Nursing Home
01.2016 - 11.2018

High School Diploma -

Midland High School, IL

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Calysta Clare