NICOLE ALVARADO
Grovetown,GA
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. I'm a multitasking highly ambitious individual willing to meet or exceed expectations. I'm a hardworking individual with 20 years of experience in customer service. Trained in project and time management. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
CSR
Gerber Collision and Glass
Evans, GA
05.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Office Manager
Performance Collision Centers
02.2019 - 04.2024
- Maintains office services by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Keeps front desk clean, tidy and supplied with all the necessary supplies
- Greets, communicates with and welcomes guests
- Keeps the office in order
- Answers all the customers' questions and addresses their complaints
- Answers all incoming calls and redirects them or keep messages.
Supervisor/Admin Assistant
A&E Drywall
Harlem, GA
04.2005 - 07.2018
- Managed day-to-day operations for all construction sites
- Supervised and coordinated activities of workers
- Estimated worker-hours and materials required to complete job
- Ensured production agendas remained on track and within projected guidelines
- Provided Human Resource and assisted with payroll
- Created, managed and organized all file systems and folders; hard copy and on the computer
- Scheduled and managed jobsite safety meetings management and organization of construction office
- Answered phones
- Performed all general office duties.
Education
Augusta State University
Augusta, GAHigh School Diploma -
Harlem High School
Harlem, GA01.1999
Skills
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Documentation Skills
Listening
Phone Skills
Resolving Conflict
Analyzing Information
Multi-tasking
Data Entry/Reconciliation
Verbal & Written Communication
Extremely organized
Time Management
Detail-Oriented
Works great under pressure
Team Player
Willingness to go above and beyond
References
- Christopher Powers, PCC Regional Manager, (706) 466-4344
- Nicole Richards, Gerber Collision Estimator, (706) 589-7041
- Sunshine Jarrard, Lead Management House Keeper, (706) 664-3159
Timeline
CSR
Gerber Collision and Glass
05.2024 - Current
Office Manager
Performance Collision Centers
02.2019 - 04.2024
Supervisor/Admin Assistant
A&E Drywall
04.2005 - 07.2018
Augusta State University
High School Diploma -
Harlem High School