Cam Olson

• Build and maintain strong, long-lasting customer relationships.
• Effectively communicate the value proposition to uncover growth opportunities.
• Establish customer service best practices.
• Onboarding and training new employees and clients on Centrade platform.
• Developing user ebooks and platform user instructions.
• Provide high-level technical and product support to ensure users are supported on the Centrade platform.
• Working with the sales team on outreach and creating content and strategy for new marketing initiatives.

· Research and identify net new business opportunities.

· Lead generation and prospecting

· Gather strategic insights and develop campaigns to reach potential clients.

· Assist the marketing team in curating content for social media and the company blog to educate the audience on logistics and supply chain news.

· Supported and coordinated RFP activities within our sales group including schedules, meetings, milestones, approvals, and requirements to ensure deadlines are met.

· Gather materials from Division Managers to prepare RFP's.

· Ensured proposals were accurate and met all requirements.

· Proposal follow-up, addendums, updates.

· Update CRM, HubSpot with proposal documents and responses.

• Part time employment while pursuing a college degree
• Collaboration with the Import Customs Brokerage Team to verify and confirm detailed data entry ensuring clients have full visibility of their shipments
• Tracking shipments from overseas to updating final mile status
• Uploading documentation and creating arrival notices
• Invoicing clients.