Results-driven Pharmacy Liaison with a strong focus on medication management, patient care, and team collaboration. Proven ability to streamline processes, enhance patient adherence, and optimize medication safety.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Pharmacy Liaison
Optum, UnitedHealth Group
Newark, OH
04.2025 - Current
Developed and maintained relationships with healthcare providers to enhance communication and collaboration.
Assisted in implementing pharmacy programs that improved patient adherence and medication safety.
Coordinated medication therapy management services to optimize patient outcomes.
Reviewed patient medication histories for accuracy and potential interactions, ensuring compliance with protocols.
Educated healthcare teams on formulary updates and utilization of pharmacy resources effectively.
Supported data analysis efforts to identify trends in medication use and patient care outcomes.
Streamlined communication between pharmacists and prescribers by efficiently managing incoming phone calls and messages.
Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
Maintained accurate patient records by diligently updating prescription data in pharmacy management software systems.
Enhanced patient care by providing timely and accurate medication information to healthcare providers.
Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
Certified Pharmacy Technician
Genesis Healthcare System
Zanesville, OH
05.2024 - 04.2025
Dispensed medications accurately while adhering to safety protocols and pharmacy regulations.
Assisted pharmacists in preparing and labeling prescriptions, ensuring compliance with legal requirements.
Educated patients on proper medication usage, addressing inquiries to enhance understanding and adherence.
Managed inventory levels by tracking medication supplies and placing timely orders to avoid shortages.
Mentored new pharmacy technicians in daily operations and best practices for medication management.
Conducted regular audits of medication storage areas, ensuring compliance with safety standards and organizational policies.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Certified Pharmacy Technician
Coler Healthcare
Zanesville, OH
11.2022 - 03.2025
Collaborated with healthcare professionals to discuss patient needs and optimize pharmaceutical care plans.
Educated patients on proper medication usage, addressing inquiries to enhance understanding and adherence.
Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Implemented process improvements that streamlined prescription filling procedures, increasing overall efficiency.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
State Tested Nursing Assistant
N/a
Zanesville, OH
2018 - 2022
Monitored vital signs to maintain accurate health records for hospice care.
Assisted patients with daily living activities, ensuring comfort and safety.
Communicated effectively with healthcare team to coordinate patient care strategies.
Implemented infection control procedures to promote a safe environment for patients.
Advocated for patient needs, enhancing overall quality of end-of-life care experience.
Streamlined documentation processes to improve accuracy and efficiency in reporting patient status.
Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
Improved patient care by providing compassionate and attentive assistance with daily living activities.