Camarion Thompson
Wichita,United States
Summary
A Highly-motivated employee with military background with a desire to take on new challenges, in a new industry and environment. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Security Sales Consultant
ADT Security
Wichita, KS
03.2021 - 03.2024
- Conducted customer needs assessments to determine appropriate security solutions for clients.
- Prepared detailed quotes based on customer specifications and budget constraints.
- Analyzed customer requirements and recommended suitable security solutions.
- Provided technical advice and support to clients regarding security system operations.
- Consulted with customers on product selection, installation and maintenance of security systems.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Account Manager
Protection 1/ADT Security
Wichita, KS
05.2018 - 03.2021
- Received inbound calls from internal transfers with customers who are wishing to cancel residential ADT service.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Negotiated customer contracts to retain their business, IE: adjust billing, waive service calls, sell system upgrades, temporarily discount or remove add on service(s) due to financial hardship, as well as provide billing credits for billing disputes.
- Performed regular competitor analysis to stay educated on competitors products and services to educate customers who may be looking to switch for equipment benefits or cost savings on differences between security companies and why to choose ADT.
- Built strong, professional relationships through identification of client needs, which increased overall saves and opportunities.
- Identified customer needs by asking questions and advising on best solutions.
Inside Sales Rep
Protection 1 Security Solutions
Wichita, KS
01.2013 - 05.2018
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Provided customers with product information, pricing and service contracts.
- Cross-sold additional products or services based on customer needs. (Existing Customers, New Customers (conversion of competitor accounts), DIY self install, USAA customers, customers relocating)
- Assisted new and existing customers to discuss product and service solutions.
- Worked in conjunction with outside sales representative to maintain and grow product sales. (set prospective appointments for customers who wanted a face to face sales interaction)
- Produced sales documents, finalized deals.
Customer Service Representative
Tmoblie
Wichita, Kansas
08.2007 - 08.2012
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Infantry Squad Leader
United States Army
Fort Campbell North, KY
07.1997 - 07.2000
- Coordinated with higher command to ensure successful completion of missions.
- Conducted daily maintenance checks on weapons and equipment.
- Provided guidance to squad members on tactical operations, battle drills, and mission objectives.
- Lead and supervised team of infantry soldiers in training exercises.
- Maintained accountability of personnel and equipment during operations.
- Ensured compliance with Army regulations and standards while leading a squad in combat operations.
- Conducted risk assessments prior to engaging enemy forces or entering dangerous areas.
- Supervised small arms qualification ranges for personnel under my command.
- Utilized radio communication devices to coordinate movement of troops within an area of operation.
Education
Barbering
Old Town Barber College
Wichita, KS08-2005
High School Diploma -
Northwest High School
Wichita, KS05-1997
Some College (No Degree) - Criminal Justice
Cowley Community College
WichitaSkills
- Proposal Writing
- Security Systems Knowledge
- Goal-Oriented
- Product Demonstration
- Competitor Analysis
- Account Servicing
- Sales Closing
- Customer Service
- Customer Needs Assessment
- Customer Retention
- Competitor Research
- Security Industry Knowledge
- Closing Sales
- Microsoft Office (Word, Excel, Outlook, PowerPoint, One Note)
- Inside Tele-Sales
- Upselling and Cross Selling
- Negotiation Tactics
- Product and Service Sales
- Exceeds Sales Goals
- Product and Service Knowledge
- Product Promotions
Accomplishments
Salesman of the Month - April 2018
Languages
English
Professional
References
References available upon request.
Timeline
Security Sales Consultant
ADT Security
03.2021 - 03.2024
Account Manager
Protection 1/ADT Security
05.2018 - 03.2021
Inside Sales Rep
Protection 1 Security Solutions
01.2013 - 05.2018
Customer Service Representative
Tmoblie
08.2007 - 08.2012
Infantry Squad Leader
United States Army
07.1997 - 07.2000
Barbering
Old Town Barber College
High School Diploma -
Northwest High School
Some College (No Degree) - Criminal Justice
Cowley Community College
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Devon MusserDevon Musser
Security Technician at ADT SecuritySecurity Technician at ADT Security
YOVONNI LEEYOVONNI LEE
Technical Support Representative at ADT SecurityTechnical Support Representative at ADT Security
Heather WestfallHeather Westfall
Outside Sales Representative at ADT SecurityOutside Sales Representative at ADT Security
William Jesus JR VillalobosWilliam Jesus JR Villalobos
HVAC Tinner at Now Heating and CoolingHVAC Tinner at Now Heating and Cooling