Cambra Later
San Antonio,TX
Summary
Dynamic professional with a proven track record at Gainwell Technologies, excelling in customer service and pharmacy operations. Expert in supply management and problem-solving, enhancing workflow and customer loyalty. Demonstrated ability to manage high-stress situations and improve operational efficiency, achieving significant results in customer satisfaction and process optimization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gainwell Technologies
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Technician
Albertsons
12.2021 - 12.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pool Manager
Brookridge Golf & Fitness
04.2021 - 09.2021
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
Education
Cosmetology - Cosmetology Education
Taylor Andrews Academy - St. George
Saint George, UT12.2022
No Degree - Pharmacy Technology
Dixie Applied Technology College
Saint George, UT12.2017
Skills
Supply Management
Scheduling Coordination
Work Delegation
Problem-solving skills
ICD-10 Coding Familiarity
Medical Terminology
Data Entry
Medicare and Medicaid knowledge
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
Gainwell Technologies
10.2023 - Current
Pharmacy Technician
Albertsons
12.2021 - 12.2022
Pool Manager
Brookridge Golf & Fitness
04.2021 - 09.2021
Cosmetology - Cosmetology Education
Taylor Andrews Academy - St. George
No Degree - Pharmacy Technology
Dixie Applied Technology College
Similar Profiles
Delora CrawfordDelora Crawford
Medicaid Provider Enrollment Specialist at Gainwell TechnologiesMedicaid Provider Enrollment Specialist at Gainwell Technologies
Briana BurgherBriana Burgher
Provider Enrollment Specialist at Gainwell TechnologiesProvider Enrollment Specialist at Gainwell Technologies
Ranjith kumar SRanjith kumar S
Business Analyst at Gainwell TechnologiesBusiness Analyst at Gainwell Technologies
Erin LambertiErin Lamberti
Senior Marketing Communications Lead at Gainwell TechnologiesSenior Marketing Communications Lead at Gainwell Technologies
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment