Cambrea Williams
Orlando
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Skilled Lead Supervisor with substantial experience in overseeing daily operations and managing teams. Demonstrates strong leadership abilities, effective communication skills, and strategic decision-making capabilities that foster a productive work environment. Utilized problem-solving acumen to identify inefficiencies and implement solutions for improved productivity in previous roles. Committed to promoting team growth through coaching and development strategies.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Lead Supervisor
Aramark
Orlando
05.2023 - Current
- Supervised daily operations to ensure efficient workflow and staffing levels.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated schedules to optimize resource allocation and labor efficiency.
- Trained new hires on company policies, procedures, and processes.
Contact Center Representative
TRUIST
Orlando
04.2022 - 04.2023
- I Assisted clients with making payments , checking their account balances . Blocking and reissuing Credit Cards
- Assisted customers with inquiries and account issues through multiple communication channels.
- Managed high-volume calls while maintaining professionalism and customer satisfaction.
Delivery Associate
Amazon
Orlando
09.2020 - 03.2022
- My job description was to deliver packages , and to make every customer smile . I was in charge of being on time (delivering) and making sure that all packages were safely and properly put in the right places.
- Delivered packages efficiently to designated locations within assigned routes.
Education
Certified Nursing Assistant - CNA
Gabriel Health Institute
Orlando, FL 04.2022 - 08.2024
High school or equivalent - Business
Workforce Advantage Academy Charter
Orlando, FLSkills
- Receptionist
- Customer Service
- Crew Member
- Food Service
- Cashiering
- Cleaning Experience
- Typing
- Food Preparation
- Sales
- Cooking
- Delivery Driver Experience
- Driving
- Kitchen Experience
- Call center
- Medical billing
- Security
- Hospitality
- Home care
- Customer support
- Windows
- Analysis skills
- Operations supervision
- Staff training
- Team leadership
- Scheduling management
- Communication strategies
- Problem solving
- Employee engagement
- Training and mentoring
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Supervisor
Aramark
05.2023 - Current
Certified Nursing Assistant - CNA
Gabriel Health Institute
04.2022 - 08.2024
Contact Center Representative
TRUIST
04.2022 - 04.2023
Delivery Associate
Amazon
09.2020 - 03.2022
High school or equivalent - Business
Workforce Advantage Academy Charter