Cambria Vernoy
Medford,OR
Summary
I am currently a college student seeking a business degree in marketing at Community College and planning to transfer to a University. Looking for a workplace to utilize the skills I have successfully mastered as well as some it will teach me to grow in. I am a driven professional focused on delivering exceptional support for customer needs. Successfully manage concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Barista
Cafe Bebida
10.2023 - 05.2024
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Mellelos Coffee Roasters
01.2023 - 04.2023
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Tennis Center Reception
Rogue Valley Country Club
09.2022 - 01.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted customers with reservations, scheduling, answering phone calls, and promoting business.
Sports Cafe Attendant
Rogue Valley Country Club
04.2022 - 09.2022
- Seasonal position
- Delivered food to guest tables with timeliness and efficiency.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
TJ Maxx Sales Associate
TJX Companies - T J Maxx
09.2021 - 03.2022
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
Education
AA Degree
Rogue Community College
Medford, ORAssociate of Business GR
Maricopa Community Colleges - Estrella Mountain Community College
AvondaleHigh School Diploma -
Logos Public Charter High School
Medford, OR06.2023
Skills
- Retail Sales
- Customer Service
- Organizational Skills
- Merchandising
- Clerical Experience
- Reliable and Dependable
- Cash Register Operation
- Payment Processing
- Coffee expertise
- Upselling
- Safe Food Handling
- Time Management
- POS Systems
Volunteer Work
Sunday School
- August 2022 - May 2023
- Taught Sunday school classes, entertained the children, and taught them crafts and lessons.
Pregnancy Care Center
- January 2022 - August 2022
- Assisting with volunteer training, organizing materials for new mothers and children, setting up for events, and preparing all the materials needed for the events.
References
References available upon request
Timeline
Barista
Cafe Bebida
10.2023 - 05.2024
Barista
Mellelos Coffee Roasters
01.2023 - 04.2023
Tennis Center Reception
Rogue Valley Country Club
09.2022 - 01.2023
Sports Cafe Attendant
Rogue Valley Country Club
04.2022 - 09.2022
TJ Maxx Sales Associate
TJX Companies - T J Maxx
09.2021 - 03.2022
AA Degree
Rogue Community College
Associate of Business GR
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Logos Public Charter High School
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