Camellia Phillips
Spartanburg,SC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Doctors Care Urgent Care
10.2018 - 03.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Rep
Spartanburg Regional Hospital
12.2022 - 01.2024
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Specialist
AFC Urgent Care
06.2021 - 02.2023
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Contacted insurance companies for patient medical billing operations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Partnered with billing teams identifying areas of improvement within the department reducing total outstanding balances.
Education
High School Diploma -
Gaffney High School
Gaffney, SC11.2017
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Phone and Email Etiquette
- Registration and Admissions
Reading
I like to read Colleen Hoover and Stephen King books.
Timeline
Patient Access Rep
Spartanburg Regional Hospital
12.2022 - 01.2024
Patient Access Specialist
AFC Urgent Care
06.2021 - 02.2023
Patient Access Representative
Doctors Care Urgent Care
10.2018 - 03.2024
High School Diploma -
Gaffney High School
Similar Profiles
Dominique DavisDominique Davis
Medical Assistant at Doctors Care Urgent CareMedical Assistant at Doctors Care Urgent Care
Shontasia WrightShontasia Wright
Patient Service Representative at Doctors Care Urgent CarePatient Service Representative at Doctors Care Urgent Care
Tonya Marsh-BoisvertTonya Marsh-Boisvert
Certified Medical Assistant at Doctors Care Urgent CareCertified Medical Assistant at Doctors Care Urgent Care
Kim YoungKim Young
Center Manager at Doctors Care Urgent CareCenter Manager at Doctors Care Urgent Care
Nicole JacksonNicole Jackson
Escrow Administration at Lima One CapitalEscrow Administration at Lima One Capital