Camellia Phillips
Spartanburg,SC
Summary
Adept at driving customer satisfaction and minimizing financial losses, my tenure at Concentrix honed my claims investigation and interpersonal communication skills. Through diligent analysis and team collaboration, I consistently expedited claim resolutions, significantly enhancing operational efficiency. My background also includes technical support and billing accuracy, underscoring my comprehensive approach to problem-solving and customer service.
Overview
4
4
years of professional experience
Work History
Claims Representative
Concentrix
09.2021 - 07.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Technical Support Engineer
Allstate Corp
10.2020 - 10.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Billing Specialist
Conduent
11.2020 - 07.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
High School Diploma -
Gaffney High School
Gaffney Sc11.2017
Skills
Microsoft Office
Insurance Claims Review
Claims Investigation
Time Management
Team Collaboration
Data Analysis
Interpersonal Communication
Policy understanding
Accident Investigations
Policy Knowledge
Flexible Schedule
Claims Processing
Customer Service
Attention to Detail
Active Listening
Accomplishments
1 year perfect attendance
Timeline
Claims Representative
Concentrix
09.2021 - 07.2024
Billing Specialist
Conduent
11.2020 - 07.2023
Technical Support Engineer
Allstate Corp
10.2020 - 10.2023
High School Diploma -
Gaffney High School