Cameran Holguin
MedStar Health – Curtis National Hand Center
Brooklyn
1
Language
1
Certification
6
years of professional experience
Bilingual healthcare administrative professional with 3+ years of experience supporting patient access, front desk operations, referrals, insurance verification, and prior authorizations in high-volume outpatient and specialty clinic settings. Experienced in Epic EMR and MyChart, with strong knowledge of scheduling, eligibility determination, provider coordination, and patient communication. Known for maintaining accuracy, compliance, and patient-centered service in fast-paced healthcare environments. Seeking a Patient Access Representative, Medical Receptionist, Referral Coordinator, or healthcare administrative role in New York City.
Professional with a keen eye for detail and a history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Work History
Office Assistant II
1 Year 1 Month- Register and check in new and returning patients in a high-volume specialty clinic setting
- Perform insurance verification and update patient demographic and coverage information
- Obtained prior authorizations for therapy services and managed workers’ compensation cases to ensure timely patient access to care
- Coordinated referrals for therapy, work hardening programs, and functional evaluations to facilitate comprehensive patient treatment
- Processed medical records requests and maintained accurate documentation in Epic EMR to support efficient patient care and information retrieval
- Process medical records requests and maintain accurate documentation in Epic EMR
- Facilitated patient scheduling, ensuring timely appointments and efficient workflow.
- Managed office supplies inventory, optimizing procurement processes and reducing costs.
- Coordinated communication between departments to enhance patient care and service delivery.
- Led initiatives to improve patient record accuracy through diligent data entry and verification.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Supervised daily administrative tasks, ensuring compliance with organizational policies and protocols.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved data accuracy, entering and updating records in the database with a keen eye for detail.
Referral Coordinator
2 Years 3 Months- Facilitated patient referrals among healthcare providers between primary care providers, specialists, hospitals, and insurance carriers
- Verified insurance coverage and submitted prior authorizations for specialty services to facilitate timely access to necessary treatments
- Tracked referral workflows in Epic system for efficiency in Epic to support timely scheduling and continuity of care
- Educated patients on referral requirements and insurance processes to empower informed decision-making regarding their healthcare
- Coordinated communication between patients and external healthcare organizations between patients, providers, and external healthcare organizations
- Coordinated referrals between primary care providers and specialty services to ensure timely patient access.
- Managed scheduling of appointments for patients, optimizing workflow efficiency within the clinic.
Retail Specialist
3 Years 6 Months- Assisted customers in a fast-paced retail environment
- Processed transactions and facilitated daily store operations to ensure seamless customer experiences
- Resolved customer inquiries and provided professional service to enhance satisfaction
- Organized inventory in stockroom to ensure efficient access and retrieval, communication, and attention to detail
- Led team in optimizing customer service strategies, enhancing overall satisfaction and retention rates.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
Patient Service Representative (Bilingual)
7 Months- Registered patients, verified insurance, and scheduled appointments to streamline operations in high-volume outpatient clinic
- Registered patients, verified insurance, and scheduled appointments in a high-volume outpatient clinic
- Supported MyChart enrollment and assisted patients with portal navigation
- Provided bilingual front desk support in English and Spanish to enhance patient communication and access to care
- Assisted with referral processing and insurance verification to facilitate patient care and coordination
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Ensured accurate patient information entry into electronic health record systems.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Led efforts to implement new scheduling software, enhancing operational productivity across departments.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Certified Endoscope Reprocessor
2 Years- Executed cleaning, disinfection, and sterilization of endoscopic equipment to uphold hospital infection control protocols
- Conducted quality control checks to verify procedural readiness and uphold patient safety standards
- Ensured compliance with safety, sterilization, and regulatory guidelines to maintain operational integrity
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - Nutrition Sciences
Skills
Patient Registration
Front Desk Operations
Appointment Scheduling
Insurance Verification
Eligibility Determination
Prior Authorizations
Referrals
Medical Records Management
Patient Communication
Provider Coordination
HIPAA Compliance
Epic EMR
MyChart
Workers’ Compensation
Medical Terminology
Customer support
Certification
CPR Certification
Languages
Bilingual: English and Spanish
Timeline
Office Assistant II
MedStar Health – Curtis National Hand Center
06.2025 - 07.2026Read More
Referral Coordinator
Baltimore Medical System
03.2023 - 06.2025Read More
Patient Service Representative (Bilingual)
Baltimore Medical System
08.2022 - 03.2023Read More
Retail Specialist
Stuarts
09.2020 - 03.2024Read More
Certified Endoscope Reprocessor
Johns Hopkins Hospital
06.2020 - 06.2022Read More
Borough of Manhattan Community College
Associate of Science from Nutrition Sciences
Read More