LaKeitha Pettiway
Morris Plains,New Jersey
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over20+ years of relevant work experience to your team.
Overview
23
23
years of professional experience
Work History
Medical Office Associate II
Atlantic Health System
Morristown, NJ
07.2019 - 01.2024
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Implemented an efficient system for handling prescription refill requests from pharmacies, minimizing delays in medication availability for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with healthcare providers on treatment plans and referrals to specialty services as needed, enhancing continuity of care for patients.
- Streamlined office operations by organizing and updating medical files, ensuring easy access for healthcare providers.
Medical Assistant
Patricia Griffis, MD
Parsippany, NJ
05.2001 - 03.2019
- Oriented and trained new staff on proper procedures and policies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certificate Of Completion - Medical Assisting
Anthem Institute - Manhattan
Parsippany, NJ06.2012
Skills
- Office Coordination
- Payment Scheduling and Collection
- Understanding of medical ethics
- HIPAA Regulations
- Appointment Coordination
- Critical Thinking
- Computer Skills
- Time Management
- Epic Systems
- Workload Management
- HIPAA Compliance
- Patient Referrals
- Patient Registration
- Appointment Scheduling
- Patient Scheduling
- Medical Terminology
- Collaboration and Teamwork
- Medical Office Software
- ICD-10 Coding
- Insurance Billing
- Phone and Email Etiquette
- Understanding of medical terminology
Timeline
Medical Office Associate II
Atlantic Health System
07.2019 - 01.2024
Medical Assistant
Patricia Griffis, MD
05.2001 - 03.2019
Certificate Of Completion - Medical Assisting
Anthem Institute - Manhattan