Summary
Overview
Work History
Education
Skills
Timeline
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Camerin Walker

Philadelphia

Summary

Results-driven Dealer Concierge Consultant with proven abilities in team leadership and analytical thinking. Expertise in streamlining processes and enhancing communication between departments, contributing to improved partner support and operational efficiency.

Overview

5
5
years of professional experience

Work History

Dealer Concierge Consultant

MillerKnoll
Remote
08.2025 - Current
  • Serves as the primary point of contact for MillerKnoll dealer partners, supporting across sales, design, and operations
  • Resolves complex inquiries independently using problem-solving skills, ensuring our partners are supported whilst minimizing risk to MillerKnoll
  • Maintains an extensive knowledge of MillerKnoll products, services and tools
  • Documents and tracks communications, issues, and resolutions internally to improve Concierge processes and workflow efficiency

Client Care Specialist

Design Within Reach/Knoll/HAY
Remote
05.2022 - 08.2025
  • Delivered empathetic support to clientele on order issues via email and phone, fostering positive customer relationships
  • Spearheaded a special sub-team called "Hypercare" with an emphasis on proactively reaching out to VIP customers and special situations (i.e. backordered orders) to provide additional support
  • Drove customer retention through proactive follow-ups and tailored recommendations, consistently exceeding service quality benchmarks
  • Collaborated daily with sales, product, and logistics teams to address client concerns and improve delivery processes, enhancing overall customer satisfaction
  • Recognized internal issues and implemented strategic solutions, optimized workflow efficiency, reduced processing time, and focused on profitability for the company

CX Specialist

Lemonade Insurance
Remote
09.2021 - 05.2022
  • Surprised and delighted pet insurance policyholders via phone and email by assisting with existing policies, questions,
    obtaining quotes and submitting claims
  • Surprised and delighted pet insurance policyholders via phone and email by assisting with existing policies, questions,obtaining quotes and submitting claims
  • Cultivated relationships with product support staff, technical personnel, and executives to improve and streamline business processes

Education

Bachelor of Arts - History

University of Tampa
Tampa, FL
12-2018

Skills

  • MillerKnoll product expertise
  • Cross-functional collaboration
  • Process improvement
  • Time management
  • Critical analysis
  • Team leadership
  • Mentorship
  • Adaptable thinking

Timeline

Dealer Concierge Consultant

MillerKnoll
08.2025 - Current

Client Care Specialist

Design Within Reach/Knoll/HAY
05.2022 - 08.2025

CX Specialist

Lemonade Insurance
09.2021 - 05.2022

Bachelor of Arts - History

University of Tampa
Camerin Walker