Results-driven Dealer Concierge Consultant with proven abilities in team leadership and analytical thinking. Expertise in streamlining processes and enhancing communication between departments, contributing to improved partner support and operational efficiency.
Overview
5
5
years of professional experience
Work History
Dealer Concierge Consultant
MillerKnoll
Remote
08.2025 - Current
Serves as the primary point of contact for MillerKnoll dealer partners, supporting across sales, design, and operations
Resolves complex inquiries independently using problem-solving skills, ensuring our partners are supported whilst minimizing risk to MillerKnoll
Maintains an extensive knowledge of MillerKnoll products, services and tools
Documents and tracks communications, issues, and resolutions internally to improve Concierge processes and workflow efficiency
Client Care Specialist
Design Within Reach/Knoll/HAY
Remote
05.2022 - 08.2025
Delivered empathetic support to clientele on order issues via email and phone, fostering positive customer relationships
Spearheaded a special sub-team called "Hypercare" with an emphasis on proactively reaching out to VIP customers and special situations (i.e. backordered orders) to provide additional support
Drove customer retention through proactive follow-ups and tailored recommendations, consistently exceeding service quality benchmarks
Collaborated daily with sales, product, and logistics teams to address client concerns and improve delivery processes, enhancing overall customer satisfaction
Recognized internal issues and implemented strategic solutions, optimized workflow efficiency, reduced processing time, and focused on profitability for the company
CX Specialist
Lemonade Insurance
Remote
09.2021 - 05.2022
Surprised and delighted pet insurance policyholders via phone and email by assisting with existing policies, questions,
obtaining quotes and submitting claims
Surprised and delighted pet insurance policyholders via phone and email by assisting with existing policies, questions,obtaining quotes and submitting claims
Cultivated relationships with product support staff, technical personnel, and executives to improve and streamline business processes
Dealer Development Consultant - MOPAR TireWorks Program at Automated Media, Inc.Dealer Development Consultant - MOPAR TireWorks Program at Automated Media, Inc.