Supported QA reviews across mortgage servicing processes (payment posting, escrow analysis, loss mitigation) to ensure adherence to internal SOPs and regulations (e.g., RESPA, TILA).
Performed sample audits of member files; verified documentation, calculated exceptions, and logged findings; contributed to monthly KPI reporting.
Partnered with servicing, underwriting, and compliance to remediate exceptions; drafted SOP updates and created checklists to reduce recurring errors.
Used Excel (lookups, pivots) to track trends and prepare QA summaries for management.
Amplified Planning Externship
CFP Board
05.2025 - 08.2025
Multi‑week virtual program with live client‑meeting simulations and casework (e.g., “Keith & Beth”).
Practiced workflows in Redtail CRM (contacts, notes, activities), eMoney Advisor (reports, scenario modeling), MoneyGuide Pro (goal planning), and Holistiplan (tax analysis).
Produced deliverables including discovery summaries, risk‑management outlines, college planning scenarios, and tax planning analyses (Roth conversions, QCDs).
Cashier
Academy
06.2023 - 05.2025
Handles cash transactions efficiently in a fast-paced environment.
Exhibits strong sales skills by driving credit card enrollments during checkout.
Achieved district's top credit card sales percentage at a 3.6% acceptance rate.
Grill Master
Chipotle
05.2022 - 08.2022
Collaborated effectively to ensure timely and high-quality food preparation.
Oversaw line and online orders ensuring all items included and properly cooked.
Enhanced efficiency and accuracy by maintaining high operational standards in a fast-paced environment.
Education
Bachelor of Science - Personal Financial Planning, Minor in Organizational Leadership
Texas Tech University
Lubbock, TX
05.2026
Skills
Estate Planning
Risk Management
Individual Tax Planning
Retirement Planning
Wealth Management
Behavioral Finance
Legal and Regulatory Aspects
Emoney Certified
Leadership And Involvement
Boys and Girls Club of America, 09/22-2024
Volunteered to help staff manage activities for children and taught kids the rules of various sports and games, while promoting good character and development.
Kappa Sigma Fraternity, 08/22 - present
Involved in philanthropy and volunteer work, with our largest philanthropy event raising hundreds of thousands of dollars a year for disabled veterans.
VITA Tax Preparer, 2/25-5/25
Volunteer that prepares taxes for individuals from a multitude of financial backgrounds for experience using tax software and tax preparation skills - completed 46 Tax returns thus far.
Personal Financial Planning Association, 2024-Present
A club for students in the personal financial planning program at Tech that promotes education and career readiness through guest speakers and events.
Timeline
Mortgage Quality Assurance Intern
Security Service Federal Credit Union
05.2025 - 08.2025
Amplified Planning Externship
CFP Board
05.2025 - 08.2025
Cashier
Academy
06.2023 - 05.2025
Grill Master
Chipotle
05.2022 - 08.2022
Bachelor of Science - Personal Financial Planning, Minor in Organizational Leadership
Security Operations Center: Analyst at Security Service Federal Credit UnionSecurity Operations Center: Analyst at Security Service Federal Credit Union
Assistant Vice President Commercial Insurance at Security Service Federal Credit UnionAssistant Vice President Commercial Insurance at Security Service Federal Credit Union