Cameron Andrade
Orlando
Summary
Dynamic hospitality operations leader with experience driving guest experience, team performance, and operational efficiency in high-volume hotel environments. Proven ability to lead cross-functional teams, improve key performance metrics, and elevate service standards through coaching, accountability, and strategic execution. Recognized for strong leadership presence, adaptability, and consistent delivery of exceptional guest service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MSB Operations Voyager
Residence Inn & SpringHill Suites at Millenia
Orlando
07.2025 - Current
- Elevated ITR performance from bottom of the region to Top 10 rankings for both properties in the Aragona region
- Achieved and sustained a 20% monthly enrollment capture rate through structured coaching and performance tracking
- Managed daily operations of a 254-room dual-brand property, ensuring seamless execution across all departments
- Directed property-wide incentive program, consistently meeting monthly targets while increasing associate commission earnings through accountability and coaching
- Developed and managed staff scheduling to optimize coverage and operational efficiency
- Implemented daily PM stand-up meetings to improve communication, accountability, and shift coordination
- Led cross-functional teams to enhance guest experience and improve operational performance metrics
Guest Experience Expert
Tampa Marriott Water Street
Tampa
02.2025 - 07.2025
- Supported front desk operations for a 727-room luxury property, ensuring efficient and accurate guest check-in and check-out experiences
- Delivered high-level guest service to enhance satisfaction, loyalty, and repeat business
- Collaborated with front desk and operations teams to uphold Marriott brand standards
- Averaged 30 monthly enrollments through proactive guest engagement and personalized service
Front Desk Team Lead
AC Hotel Tampa Airport
Tampa
04.2023 - 02.2025
- Trained and onboarded new associates on systems, service standards, and operational procedures
- Created and managed front desk schedules to ensure optimal staffing and coverage
- Resolved guest concerns and service recovery situations with professionalism and efficiency
- Led enrollment initiatives while maintaining top personal performance, enrolling up to 75 members in a single month and setting team benchmarks
Education
Bachelor of Arts - Journalism and Mass Communication
The University of Tampa
Tampa, FL05-2025
Skills
- Operations Management
- Guest Relations & Service Recovery
- Team Coaching & Development
- Conflict Resolution
- Communication & Adaptability
- Fast Learner
Certification
Marriott Voyage Leadership Development Program
Timeline
MSB Operations Voyager
Residence Inn & SpringHill Suites at Millenia
07.2025 - Current
Guest Experience Expert
Tampa Marriott Water Street
02.2025 - 07.2025
Front Desk Team Lead
AC Hotel Tampa Airport
04.2023 - 02.2025
Bachelor of Arts - Journalism and Mass Communication
The University of Tampa