Nicolle Webb
Memphis,TN
Summary
Creative solution finder with a focus on improvement in processes and results. Driven leader with proven ability to build high performing, motivated teams that deliver on the promise to their clients, themselves and the company. Strong operations professional with a Masters of Science in Biomedical Sciences and Bachelors of Science in Animal Science.
Overview
17
17
years of professional experience
Work History
Program Manager - Voyager Health
Banfield
07.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Practice Manager
Banfield Pet Hospital
11.2018 - Current
- Manage the hospital to ensure exception client service, associate engagement, and maximum productivity of the veterinary medical team
- Build an efficient, knowledgeable and well-trained paraprofessional team that provides the highest quality medical care to all patients
- Coach and mentor the paraprofessional team to provide opportunities for growth and development within the hospital and market
- Develop and implement, with the partnership of the Area Chief of Staff, annual planning, budgeting, and productivity levels to provide revenue growth, suitability and profitably
- Role:
Shift Lead
Banfield Pet Hospital
03.2015 - 11.2018
- Multiple Locations (Missouri, Iowa, Minnesota)
Veterinary Assistant
Banfield Pet Hospital
08.2011 - 03.2015
- Multiple Locations (Minnesota, Iowa, Missouri)
Junior Researcher
University of Minnesota - Hall Lab
08.2008 - 03.2009
Education
Masters of Science - Biomedical Science
Kansas City University
Kansas City, MO01.2011
Bachelors of Science - Animal Science
Iowa State University
Ames, Iowa01.2008
Skills
- Planning and Implementation
- Business Acumen
- Problem Solving
- Operations Management
- Drive for Results
- Multi-unit Collaboration
- Process Improvement
Timeline
Program Manager - Voyager Health
Banfield
07.2023 - Current
Practice Manager
Banfield Pet Hospital
11.2018 - Current
Shift Lead
Banfield Pet Hospital
03.2015 - 11.2018
Veterinary Assistant
Banfield Pet Hospital
08.2011 - 03.2015
Junior Researcher
University of Minnesota - Hall Lab
08.2008 - 03.2009
Masters of Science - Biomedical Science
Kansas City University
Bachelors of Science - Animal Science
Iowa State University
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