Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Grace Rodriguez

Northridge,CA

Summary

I am ambitious, dedicated and motivated leader seeking an opportunity as your Food & Beverage assistant manager to further my career within Marriott International. I enjoy working with people while expressing creativity. I create a positive working environment and thrive in environments that are fast paced, driving results and achieving goals building successes in my career path.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food & Beverage Voyager Manager

Marriott Los Angeles Airport
01.2023 - Current
  • Responsible for operations in food & beverage which involved 3 restaurant outlets, A La Carte mobile dining, Starbucks, Oasis Pool Bar, and the M-Club Lounge providing guidance and direction to a team of 66 and provided hands-on support daily
  • Spearheaded 2 successful Elite Night Events in the M-Club lounge by collaborating with the Sales department for the budget, chefs to plan the meal according to budget and alcohol vendors for entertainment for guests; specifically, Titos Vodka and Daou winery
  • Executed executive team's adjustments for sales per man hour expectation in F&B after Los Angeles hotel ordinance became effective and was successful in surpassing annual forecast
  • Increased ES Feedback scores, successfully bringing all of the outlets out of the red zone
  • Developed job aides for associates to encourage optimum performance daily.

MSB Operations Intern

Residence Inn & Courtyard L.A. LIVE
05.2022 - 08.2022
  • Co-operatively worked alongside with Sous Chef overseeing operations to maintain productivity level of employees to ensure completion of assigned duties
  • Collaboratively worked with Sous Chef and cooks on inventory management to ensure the appropriate supplies and food are ordered daily for operations in a timely manner according to budget
  • Develop and effectively utilize interpersonal and communication skills to lead and influence associates positively in the food and beverage and housekeeping department to ensure teamwork is at an optimum
  • Collaboratively worked with housekeeping management on projects resolving issues to improve the organization in the work environment leading to positive employee satisfaction
  • Input room status data daily and create 'boards' for the housekeepers in FOSSE to determine the cleanliness of a guest's room and the assigned rooms for housekeepers at the beginning of their shift in ordinance to the unions and Marriott's standards.

Apple & AT&T Expert

Enjoy Technology
07.2020 - 01.2023
  • Sales specialist selling complex technology solutions to AT&T & Apple customers; including iPhones, MacBook's, Androids, internet, and cable
  • Experienced explaining and upselling high value solutions that fit customers needs
  • Met and achieved sales metrics producing over $200,000 in revenue through providing above and beyond memorable customer service experiences
  • Expertise in processing purchases consisting client credit checks all while rapidly building customer rapport and resolving any problems and complaints
  • Assist customers with daily purchases and set up their new technology in a timely manner according to partnership protocols
  • Presided over all team-building events and activities which built mutual trust, respect and cooperation among all team member.

Education

Major - Recreation and Tourism Management

Cal State University
Northridge, CA
08.2022

Study Abroad Program in Greece

University of Connecticut
03.2018

High School Diploma -

Alexander Hamilton
Los Angeles, CA
01.2015

Skills

  • Proficient in Micros/EMC, Atlas, Canva
  • Operations Management
  • Performance Tracking and Evaluation
  • Expert in BSA audit expectations
  • Performance reviewing
  • Policy Implementation

Certification

  • ServSafe
  • CPR/ AED/ First-Aid
  • T.I.P.S.

Volunteer Experience

  • CMN Charity Golf Tournament 2023
  • Granada Hills, Petit Park, Lead Coach for Softball and Volleyball 2018-2019
  • Operation Gratitude- Assembly Line, Volunteer 2018
  • Magnolia Gardens- Adult Care Facility, Volunteer 2018
  • Therapeutic Living Center for the Blind 2017
  • Fulfillment Fund Organization (non-profit)- Member & Mentor 2010-2017

Timeline

Food & Beverage Voyager Manager

Marriott Los Angeles Airport
01.2023 - Current

MSB Operations Intern

Residence Inn & Courtyard L.A. LIVE
05.2022 - 08.2022

Apple & AT&T Expert

Enjoy Technology
07.2020 - 01.2023

Major - Recreation and Tourism Management

Cal State University

Study Abroad Program in Greece

University of Connecticut

High School Diploma -

Alexander Hamilton

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Grace Rodriguez