Caitlin Brown
New York,NY
Summary
Results-oriented professional with expertise in food and beverage operations. Managed a 70-person team, enhancing guest experiences and achieving a 6.9% increase in service scores. Committed to operational excellence and luxury service standards.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Food and Beverage Voyager
St. Regis New York
New York, New York
07.2025 - Current
- Managed daily food and beverage operations to ensure exceptional guest service and operational efficiency.
- Coordinated high-profile events for distinguished guests, including delegations from UNGA, ensuring seamless execution.
- Planned and executed large-scale luxury events to enhance guest experiences.
- Collaborated with various hotel departments to fulfill guest requests and create bespoke offerings.
- Trained staff to meet Forbes Five-Star service standards.
- Coached front-of-house team members on luxury service, resulting in 6.9% year-over-year increase in food and beverage scores to 80.4%.
- Created efficient schedules for private dining department while controlling labor costs.
- Managed payroll for 70-person department, ensuring timely and accurate processing.
- Achieved recognition in 10 positive guest reviews within one year, highlighting commitment to guest satisfaction.
Event Coordinator Intern
Craft Concept Group
Philadelphia, Pennsylvania
06.2024 - 09.2024
- Coordinated logistics for events, managing venue selection and setup.
- Assisted in creating event timelines and schedules for efficient execution.
- Monitored progress throughout each event to ensure it ran smoothly from start to finish.
- Assisted in troubleshooting any issues that arose during events such as technical difficulties or last-minute changes in plans.
- Hosted large groups by engaging with attendees during annual events.
- Supported marketing efforts through social media promotion and outreach initiatives.
- Performed administrative tasks associated with event coordination including scheduling meetings, responding to emails and calls promptly and creating agendas prior to each meeting.
Education
Bachelor of Science - Hospitality Management
Florida State University
Tallahassee, FL05-2025
Skills
- Atlas Enhanced
- Lightspeed
- Empower GXP
- MICROS
- GuestVoice
- Guest relations
- Event management
- Culinary operations
- Staff training
Certification
- TIPS Certification
Accomplishments
- Forbes Star Staff Recognition
Timeline
Food and Beverage Voyager
St. Regis New York
07.2025 - Current
Event Coordinator Intern
Craft Concept Group
06.2024 - 09.2024
Bachelor of Science - Hospitality Management
Florida State University