Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
District Manager
ADP
08.2022 - Current
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Qualified leads, built relationships and executed sales strategies to drive new business.
Executed successful sales strategies to convert leads into customers.
Gained understanding of goals, objectives and processes to meet client business needs.
Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Met and exceeded service level goals to achieve standards and expectations.
110% of quota achieved in 2023.
Shift Commander
Allegheny County Emergency Services
02.2017 - 08.2022
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used Software to track and maintain case incident numbers and logs.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Quality Assurance Supervisor
Cigna
09.2015 - 02.2017
Implemented new quality assurance and customer service standards.
Assured consistent quality of production by implementing and enforcing automated practice systems.
Monitored staff organization and suggested improvements to daily functionality.
Inspected products and worker progress throughout production.