Donna Tirpitz
Work Preference
Summary
Led teams to achieve top sales growth and improve customer service. Managed recruitment and development of store managers to strengthen district performance. Directed restructuring projects to reduce shrink and enhance inventory control. Executed strategic plans that elevated customer experience and sales. Implemented new operational strategies leading to improved efficiency. Emphasize team collaboration, supported team building activities to keep highly demand management professional engaged and thriving.
Overview
26
26
years of professional experience
Work History
District Manager
Ross Stores, Inc.
Houston, Texas
12.2018 - Current
- Achieved District Manager of the Zone (1/2 of the US) in 2025 for highest sales growth, exceptional customer service and lowest shrink.
- Named District Manager of the Zone (1/2 of the US) in 2024 for sales performance, customer service and profit growth.
- Assumed P&L leadership for a $80M district employing 330+, inventory control, merchandising, customer service, talent recruitment and development, and performance management.
- Led complete restructuring of store management, deployed an aggressive retraining effort, and instituted new inventory strategies to reduce shrink and drive sales volume.
- Restructured and revitalized 11 stores in Houston, addressing excessive inventory shrinkage, lagging sales, and management leadership gaps.
- Recruited and developed store managers for high-risk stores while hiring new managers to strengthen support across districts.
District Manager
TOYS “R” US
Houston, Texas
12.2014 - 01.2019
- Recognized as No. 1 district manager nationwide in 2017 for sales performance and customer service.
- Achieved No. 1 ranking in customer service nationwide and most improved district for inventory shrink.
- Led turnaround and restructuring of 13 Babies 'R' Us stores across Texas, resulting in improved operational efficiency and profitability.
- Accepted full P&L management and operational leadership responsibilities.
- Developed strategic plans that enhanced customer experience and increased sales across the district.
- Managed team performance through recruitment and training initiatives, fostering a high-performing team culture.
- Oversaw compliance with company policies and conducted regular store visits.
- Orchestrated store closings during bankruptcy upon leadership request.
District Manager
TOYS “R” US
Atlanta, Georgia
12.2007 - 12.2014
- Assumed P&L and operational leadership for ten underperforming stores in Atlanta region, addressing excessive overhead, inventory shrinkage, and customer service issues.
- Guided store managers, identified improvement areas, and ensured adherence to operational standards.
- Stabilized the district within the first six months, from a negative 10% to breakeven.
- Repositioned district for YOY revenue growth, sales volume and profitability.
- Achieved highest retention rate of store managers through college recruiting initiatives.
- American toy, clothing and baby products retailer that filed for bankruptcy in 2018
District Manager
OLD NAVY
Atlanta, Georgia
12.2005 - 12.2007
- Assumed P&L and operational leadership for 12 stores in the Atlanta market generating $200M+ annually (300+ staff).
- Led the turnaround of three underperforming stores within 120 days and positioned them to receive sales, customer service and low shrink awards.
- Led turnaround of several underperforming stores to reduce shrink and improve sales volume.
- Evaluated talent, analyzed inventory and security gaps, and implemented customer-centric selling strategies.
- Introduced fitting room controls and other inventory measures that significantly reduced inventory shrinkage.
- Replaced store managers and recruited top-performing sales teams to position district for long-term growth.
District Manager
WALMART, INC.
12.1999 - 12.2005
- Held P&L and operational leadership for eight supercenters in Mississippi and Louisiana generating $520M annually (3,200+ staff).
- Recruited and developed store managers and associates while implementing strategies that achieved sales targets, improved profitability, and enhanced customer experience.
- Named in the Top 10 (out of 300) District Managers nationwide for exemplary management leadership.
- Earned YOY awards for top sales performance, low turnover and inventory shrinkage.
- Recommended and secured management buy-in to combine bakery and deli divisions, leading to a significant cost reduction.
- Secured management buy-in to establish and staff a mobile pharmacy after Hurricane Katrina, providing essential supplies like medicine, baby formula, and diapers to affected communities.
Education
Associate of Arts - Criminal Justice
University of SW Louisiana
09-1984
Associate of Arts - Hospitality Administration And Management
Gulf Coast State College
05-1982
Graduate - P&L Management, Strategic Planning & Execution, Budgeting & Forecasting
Walmart Management Development Program
Skills
- P&L Management
- Sales Management
- Multiunit Retail Management
- Loss Prevention
- Inventory Control
- Vendor Management
- Customer Service Excellence
- Strategic Planning & Execution
- Performance Management
- Budget Management
- Employee Engagement
- Effective Communication
- Conflict Resolution
- Problem Solving
- Customer Relations
- HR Management
- Customer Service
- Sales Reporting
Leadership Strengths
- Strategic Planning & Execution
- Management & Staff Development
- P&L Management
- Multiunit Retail Management
- Customer Service Excellence
- Internal Controls
- Startup & Turnaround Leadership
- Merchandising & Promotion
- Security Culture
- Employee Engagement
- Performance Management
- Talent Training
- Vendor Management
- Safety & Regulatory Compliance
- Teambuilding
- Marketing Strategy
- Loss Prevention
- Sales Growth
Professional Development
- P&L Management
- Strategic Planning & Execution
- Budgeting & Forecasting
Timeline
District Manager
Ross Stores, Inc.
12.2018 - Current
District Manager
TOYS “R” US
12.2014 - 01.2019
District Manager
TOYS “R” US
12.2007 - 12.2014
District Manager
OLD NAVY
12.2005 - 12.2007
District Manager
WALMART, INC.
12.1999 - 12.2005
Associate of Arts - Criminal Justice
University of SW Louisiana
Associate of Arts - Hospitality Administration And Management
Gulf Coast State College
Graduate - P&L Management, Strategic Planning & Execution, Budgeting & Forecasting
Walmart Management Development Program