Cameron Carroccia
Rowlett,TX
Summary
Hard-working and determined individual capable of adapting to all scenarios. Utilizes skills learned across multiple customer serving industries to provide ultimate customer satisfaction. Adept at streamlining operations, I significantly enhanced efficiency at Milestone Home Services by orchestrating HVAC logistics and schedule implementation. Achievements include developing a booking monitor system and maintaining inventory compliance, showcasing my problem-solving abilities and supply chain understanding.
Overview
8
8
years of professional experience
Work History
HVAC Logistics Coordinator
Milestone Home Services
01.2022 - 09.2024
- Responsible for maintaining daily schedule of the HVAC department.
- Created and maintained 'booking monitor' for call takers to schedule jobs for customers.
- Handled all logistical responsibilities for technicians and assigned jobs to technicians based on location/skill.
- Oversaw dispatch team who would be in communication with customers and technicians.
- Worked hand-in-hand with the HVAC department GM to ensure budget was met.
HVAC Technician
Milestone Home Services
09.2019 - 01.2022
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Performed preventative maintenance on members systems to ensure peak working condition.
- Performed repairs on HVAC systems and replaced major parts, as necessary.
- Handled customer concerns and ensured customer satisfaction.
Warehouse Manager
Unified Connexions
01.2018 - 09.2019
- Managed and maintained track of all company inventory.
- Personally handled receipt of all incoming shipments as well as products being shipped.
- Delivered material to job sites for employees to complete projects.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Golf Cart Attendant/ Pro Shop Clerk
Buffalo Creek Golf Club
04.2016 - 01.2018
- Started out ensuring cleanliness of golf carts as well as availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Moved to Pro Shop and worked at front desk. Checked players in for tee-times, assisted with purchasing from pro shop.
- Assisted with set up and take down of tournaments being held at the course.
Education
High School Diploma -
Rockwall Christian Academy
Rowlett, TX05-2013
No Degree -
Collin County Community College
Plano, TXSkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
Scheduling coordination
Supply chain operations
Timeline
HVAC Logistics Coordinator
Milestone Home Services
01.2022 - 09.2024
HVAC Technician
Milestone Home Services
09.2019 - 01.2022
Warehouse Manager
Unified Connexions
01.2018 - 09.2019
Golf Cart Attendant/ Pro Shop Clerk
Buffalo Creek Golf Club
04.2016 - 01.2018
High School Diploma -
Rockwall Christian Academy
No Degree -
Collin County Community College
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