Cameron Celaya
Littleton,CO
Summary
Reliable Customer Service professional skilled in building lasting client relationships. Dedicated to boosting company success through attention to detail and a drive for excellence.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Sephora
Centennial , CO
04.2024 - Current
- Face-to-face customer service.
- Build client loyalty.
- Sales
- Cash handling.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
Customer Service Representative
Minuteman Heating and Cooling
Denver, CO
09.2022 - Current
- Answering phones, transferring calls when necessary.
- Resolving any issues customers may have.
- Accounts Receivable, send invoices, collect payments, send to legal when needed.
- Posting customer payments by recording cash, checks and credit card transactions.
- Analyzing customer accounts and generating monthly statements of account activity.
- Maintaining accurate records of invoices, debits and credits.
- Accounts Payable, entering bills, validating prices, and receiving purchase orders.
- Resolved discrepancies between purchase orders and invoices.
- QuickBooks
- NetSuite
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Arvada West Highschool
Arvada, CO05-2022
Skills
- Payment Processing
- Products knowledge
- Beauty product demonstration
- Relationship Building
- Brand Awareness
- Client Relationship Building
- Merchandise Restocking
- Inventory Control
- Flexibility and Adaptability
- Organization and Multitasking
- Scheduling
- Brand Promotion
- Retail experience
- Data Entry
- Complaint resolution
Timeline
Beauty Advisor
Sephora
04.2024 - Current
Customer Service Representative
Minuteman Heating and Cooling
09.2022 - Current
High School Diploma -
Arvada West Highschool