Cameron Dotter
Edmond,OK
Summary
Experienced with driving operational excellence and leading diverse teams. Utilizes strategic planning and resource optimization to achieve organizational goals. Track record of enhancing team performance and delivering impactful business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive General Manager
Neighborhood JAM
Oklahoma City, OK
06.2021 - Current
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Led a team of 60+ employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction
- Oversaw comprehensive training programs for front-of-house and back-of-house staff to enhance their skills and improve overall performance
- Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback
- Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
- Managed inventory levels effectively through accurate forecasting methods (P-Mix), minimizing waste while ensuring sufficient supply for daily operations
- Developed strong relationships with key customers through personalized interactions, resulting in increased repeat business and retaining regulars
- Instituted cross-training programs to enhance staff versatility and ensure smooth operations during peak hours
Assistant Manager
Clark Crew BBQ
Edmond, OK
03.2020 - 06.2021
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Assistant General Manager
Boulevard Steakhouse
Edmond, OK
12.2015 - 03.2020
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
General Manager / Sales Manager
Holiday Inn Express & Suites
Guthrie, OK
07.2012 - 05.2014
- Oversaw all aspects of hotel operations, including front desk, housekeeping, food and beverage, sales and marketing, and maintenance
- Implemented staff training programs to enhance customer service skills, resulting in an increase in positive guest feedback scores
- Conducted regular inspections of all areas of the hotel to ensure compliance with cleanliness standards and maintenance requirements
- Developed standard operating procedures (SOPs) for each department to improve efficiency and consistency in service delivery
- Monitored online reviews and responded promptly to guest feedback, addressing any concerns or issues raised by guests
- Maintained high levels of employee morale through effective communication channels such as regular team meetings
- Ensured compliance with health codes, safety regulations, licensing requirements, and other legal obligations
- Conducted regular performance evaluations for staff members, providing feedback and identifying areas for improvement
Education
Accounting (Undergraduate) -
University of Central
Edmond, OK08-2017
Hospitality and Tourism Management (Associate) - undefined
Oklahoma State University
Stillwater, OK01-2011
Skills
- Profit & loss
- Budgeting
- Kitchen Management Experience
- POS systems
- Payroll Management
- Team building
- Operations management
- Organizational development
- Performance management
- Guest Relations Experience
Certification
- SureSellNow Alcohol Training Certification March 2020 to Present Requirement in Oklahoma per ABLE commission.
- Sandler Sales Training August 2015 to Present My internship afforded my a full scholarship to attend the Sandler Sales training under the guidance of Mike Crandall.
- Manager ServSafe Food Handler May 2022 to May 2027
- Oklahoma ABLE Commission Liquor License April 2024 to April 2026
Awards
Hospitality Award December 2019 HIRST hospitality award recipient., Top 10 National Sales Team November 2015 Annual National Sales Competition at the Russ Berrie Institute for Professional Sales at William Patterson College in Wayne, New Jersey.
Publications
UCO National Sales Team https://www3.uco.edu/press/prdetail.asp?NewsID=20695 December 2015 My partner and I represented our university at William Patterson College in Wayne, NJ for a national sales competition. Jonathan placed 4th in the speed sell section of the competition and I was selected to go to the finals in the individual sales competition. After I placed top 5 in that portion competition, our university earned a top 10 spot nationally.
Legend's Award - Hal Smith 2024
While leading the Neighborhood Jam Midtown team, we were awarded the Legend's award for 2024.
Timeline
Executive General Manager
Neighborhood JAM
06.2021 - Current
Assistant Manager
Clark Crew BBQ
03.2020 - 06.2021
Assistant General Manager
Boulevard Steakhouse
12.2015 - 03.2020
General Manager / Sales Manager
Holiday Inn Express & Suites
07.2012 - 05.2014
Hospitality and Tourism Management (Associate) - undefined
Oklahoma State University
Accounting (Undergraduate) -
University of Central