John McClean

• Achieved Award of Excellence for 2024 & 2025
• Increased Volume, CSI and Net Profit
• Approved Executive Manager by Manufacturer
• Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
• Enhanced operations and implemented technological innovations in collaboration with senior leadership.
• Led organizational change initiatives, improving overall productivity and employee engagement levels.
• Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Launched new, robust business management processes, resulting in improved operational insight and planning.

• Worked closely with organizational leadership to strategically affect operational direction.
• Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
• Leveraged marketplace trends to create solutions and refine business strategies.
• Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.

(Same ownership as Friendly Ford/Friendly Auto Group)

• Factory approved as a Centre Manager for Jaguar & Land Rover
• Trained, managed and motivated employees to promote professional skill development.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Increased Variable & Fixed operational gross profit, therefore substantially increasing net profitability.

• Coached and developed an internal GSM candidate for promotion to general management.
• Designed sales and service strategies to improve revenue and retention.
• Trained, managed and motivated employees to promote professional skill development.

• First Management team to open Buick & GMC after buy/sell completion to install Hendrick process ans culture.
• Trained and worked with management in high volume Chevrolet store.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding objectives.
• Mentored team members in mastering sales techniques to consistently exceed objectives.

• Participated in organizational transformation and implementation activities to monitor corporate restructures.
• Trained, managed and motivated employees to promote professional skill development.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Was a member of an NCM 20 group to further develop and learn best practices.
• Designed sales and service strategies to improve revenue and retention.

• Managed, hired and trained high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.

• Supported all sales team members to drive growth and development.
• Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

• Supported all sales team members to drive growth and development.
• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Created and finalized quotes to complete deals between company and customers.
• Traveled to auctions in order to obtain pre-owned inventory.
• Hired and motivated sales team to achieve increased new & used sales per year.

• Worked with regulatory representatives to complete accurate filings and maintain compliance.
• Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
• Increased after-market sales by consistently presenting additional products by use of menu system which enhanced vehicle and ownership experience.
• Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.

• Attended F&I schooling to learn all facets of business management.

• Gold Level Toyota Sales
• Involved with internet sales (Auto-by-Tel)
• Listened to customer needs to identify and recommend optimal vehicle selections.
• Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.